4 mins read โ€” May 13, 2020

๐ŸŽ‰ Rocket.Chat Earns Highest-ever Ranking On Capterra's Top 20 Remote Work & Livechat Software!


by Lucia Fallavena

๐ŸŽ‰ Rocket.Chat Earns Highest-ever Ranking On Capterra's Top 20 Remote Work & Livechat Software!

Weโ€™re Over The Moon!

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Last week, the leading software review platform Capterra announced that Rocket.Chat has been named Top 20 in these two categories:

๐Ÿ† Top 5 Most Popular Live Chat Softwares

๐Ÿ† Top 20 Most Popular Remote Work Softwares

Capterra is a free online service that helps organizations find the best tech solutions to succeed. We are humbled to see our efforts recognized by such a well-known authority for tech platforms!

To give you an overview of why users pointed Rocket.Chat as such a valuable platform, we dove into each category explaining what users love most about us:

๐Ÿ†Top 20 Remote Work Softwares: Why Was Rocket.Chat Chosen Out Of 300 Companies?

The category Remote Work software includes a combination of different types of solutions needed for professionals to be efficient and effective in their role from outside fixed office space. This is exactly why Rocket.Chat was named out of 300 solutions analyzed by Capterraโ€™s users.

Rocket.Chatโ€™s main features for remote work ensure that you:

โœ”๏ธ Enable team collaboration regardless of your team location โœ”๏ธ Count on high-security standards to your data, with easy deployment โœ”๏ธ Move away from long email threads or non-reliable communication tools

โ€œRocket.Chat was born to disrupt standard and inefficient communication. Placing in categories like these is no small feat! A huge thanks to our loyal customers, we hope to contribute even more at these uncertain times when more companies need reliable platforms for secure remote work.โ€

Gabriel Engel, Founder and CEO of Rocket.Chat

Based on verified ratings from Capterra, we listed what users said they love most about using working remotely in Rocket.Chat:

Screenshot 2020-05-13 at 18.29.12.pngSource: Capterra

๐ŸŽ‰ โ€œLove for in-company communication, it makes communicating within the company very easy. Love ability to create groups, send a variety of message formats, and chat history logging.โ€ (Faraan Q. Software Developer)

๐ŸŽ‰ โ€œGreat in terms of the fact that it allows you to manage your own chat server without having to go through third-party servicesโ€.(Ramindu D., Software Technical Lead)

๐ŸŽ‰ โ€œI would say in a nutshell this product is a huge savior to keep a steady workflow within any organization or company as wellโ€.(Kristy W. Software Developer)

Chat with your team while keeping your data privacy

Get access to an amazing open source communication platform without having to manage and scale your own infrastructure and support team

๐Ÿ† Top 5 LiveChat Software: Behind The Impressive 4.4/5 Users Satisfaction

Live Chat software allows companies to chat with customers in real-time via their website. This Top 20 report only includes stand-alone software products. To be featured on this list, companies must offer core live chat functionality and have at least 10 unique user reviews between March 2019 and March 2020.

Thanks to these benefits behind our platform, Rocket.Chat just made it to the top 5!

โœ”๏ธ Save your chat history and never worry about missing data again โœ”๏ธ Boost your companyโ€™s productivity by communicating quickly and efficiently โœ”๏ธ Improve customer experience by chatting with external customers and your team in the same place

Our users seem to agree. Here are a few reasons why they recommend Rocket.Chat for daily messaging and collaboration:

Screenshot 2020-05-13 at 18.30.02.png

Source: Capterra

๐ŸŽ‰ โ€œI used this product as a secure chat interface to get away from Facebook.โ€ (Adam N, user for +2 years)

๐ŸŽ‰ โ€œAs a user, it was very simple to get used to, very intuitive, and even today very stable. Keeping a great track record is perhaps your greatest assetโ€.(Pedro D., technical director and user for 1 year)

๐ŸŽ‰ โ€œRocket.Chat provides all of the chat solutions I am looking for. Public channels, private channels, private messaging, Webhooks and integrations, including SMS and a website chat widget.โ€ (Nick T. Owner Marketing and Advertising, Self-employed)

These are only a few benefits among numerous offered by our platform. If you donโ€™t use a communication hub to make your team more productive, start your Rocket.Chat free trial today (14 days, no credit card required).


Capterra Top 20 reports constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of nor constitute an endorsement by, Capterra or its affiliates.

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