Freedom to reply when you're available: Wave hello to asynchronous communication 👋🏻
Asynchronous communication is basically the type of communication where the receiver of the message responds only when they are available, which usually occurs when we communicate via email or messaging apps.
Synchronous communication, on the other hand, implies communicating with synchrony (e.g. live conversations, over the phone, face-to-face or online meetings). The problem? Constant communication can be tiring and counterproductive.
The publication “Collaborative Overload” states that employees spend around 80% of their working hours answering calls, messages and participating in meetings, which leaves very little time for daily strategic tasks. That’s where asynchronous communications comes into the picture.
Being online is different than being available
People have always communicated asynchronously in their personal lives. However, this communication format gained popularity because of simple aspect: it distinguishes being online from being available. By doing so, asynchronous communication increases the productivity and efficiency of high-performance teams because it reduces interruptions in remote work.
A study by Mark Murphy, “Interruptions At Work Are Killing Your Productivity”, was published in Forbes states that more than 71% of employees recognize that they experience frequent interruptions during their working hours, disrupting the pace of work and affecting their ability to concentrate on priority tasks.
Benefits of asynchronous communication for your company's growth
RescueTime, a productivity software, recently shared that people who work remotely and adhere to asynchronous communication have an average of 58 hours more focused on their main tasks. Their study showed that people tend to spend 256 hours less in communication. Besides productivity, a few benefits achieved with async communications are:
- Greater capacity for self-management and organization of the employees;
- Communication records that can be accessed at any time;
- Fewer distractions and greater control over the workday;
- Effective communication of teams distributed worldwide.
The best asynchronous communication practices
A study conducted by Stanford University showed that employees working remotely increased their productivity by a full shift (or more). The study subject was Trip, one of the largest travel agencies in China. They saved US$2,000.00 per team member in rent by reducing the space of the headquarters.
Here are the key steps to achieve the same remote productivity today:
1) Communicate in detail
2) Plan for the long term
3) Before and after meetings, document the discussion
When scheduling meetings, make sure everyone involved knows all the subject’s key topics to avoid mismatching information. After the meeting, write down everything that was said in order to make a record of the communication, so that you are able to share the detailed information about the definitions with everyone.
4) Turn off notifications during office hours
5) Adopt the right team collaboration platform for your company
In order to avoid the numerous extra tools used for communication (Whatsapp, Skype, email, etc) consider adopting a tool to integrate all applications in one place. In this way, you can integrate all channels in one place, keep the communication simple and centralize information.
Chats, files, video calls, and much more on a single platform: we have the answer
With Rocket.Chat’s team collaboration platform, you can have your entire workplace centralized on a single place. This means you’re able to manage your team, projects and discussions quickly and avoid the extra work and time spent on numerous and different communication platforms. Also, team members’ dismissal or relocation is no longer a problem: Rocket.Chat saves chat history, so the information will always be available to your company.
Alongside asynchronous communication, Rocket.Chat has boosted the daily productivity of 12M+ users of all kinds of companies worldwide. Try it today!
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Besides chat and many integrations, you can still count with: audit trail, unlimited history, scalability and more special features