A new partnership live from Orlando, FL
Rocket.Chat is pleased to announce it has partnered with Stefanini during this year’s Gartner Symposium/ITxpo in Orlando, Florida, where both companies were in attendance.
According to Stefanini’s R&D Director Alexandre Winetzki, the company’s AI Solution for collaborative digital transformation, named Sophie, can work alongside Rocket.Chat as the technologies are complementary.
While the technology of our partner is a powerful chat and service system for human use, Sophie can automate most of the service processes, affirms Winetzki.
Sophie will take care of the initial process while those that are not served by the virtual assistant will be transferred to a human team, which uses Rocket.Chat as a tool for collaboration and customer management and demands.
Rocket.Chat will then unify access to various systems (tickets, CRMs, transactional systems) using platform integration interfaces and Sophie’s brain. From there, additional interactions with the end user can either be made via Rocket.Chat – when the customer needs a human service – or via Sophie, when automated attendance is required.
The partnership stands out in the market for having integrated teams that work together using complementary tools, which makes solutions globally competitive, adds Rocket.Chat CEO Gabriel Engel.
According to Engel, Rocket.Chat and Stefanini are working on integrating CRM, Bots and ERP solutions to automate processes and optimize internal user communication, as well as integration with vendors and customers.
All this in a secure, scalable way, that observes compliance rules, explains Engel.
Rocket.Chat currently has over 250,000 installed servers and more than 10 million users in 150 countries. Meanwhile Sophie 3.0 is present in more than 50 large corporations across Brazil, the United States, Latin America and Europe.
The pool of joint opportunities is immense. Rocket.Chat and Sophie are two internationalized Brazilian platforms, designed and developed for the global market. This combination of skills and joint experience has the potential to take our two companies, which grow by three digits annually, to a new level, as well as indicating an exemplary path to be followed by several other companies, said Stefanini’s R&D director.
Stefanini is a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX). It currently provides a broad portfolio of solutions that combines innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). The company invests in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals. Stefanini believes technology can revolutionize a company and that innovation is essential to fostering development and competitiveness. It also values new ideas and the power of an open mind and therefore recognizes that every talent is essential to the quality of its projects.
Rocket.Chat is the leading open source team chat collaboration platform that allows users to communicate securely in real-time on web, desktop or mobile and to customize their interface with a range of plugins, themes and integrations with other key software. With the launch of Rocket.Chat Marketplace in September 2018, users can now build, browse and download apps on Rocket.Chat’s newest app ecosystem.
By opting for Rocket.Chat, users also benefit from a range of features including audio and video conferencing, guest access, screen and file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, dozens of OAuth providers and unlimited users guests, channels, messages, searches and files. Users can set up Rocket.Chat on cloud or by hosting their own servers on-premises.
With more than 800 developer-contributors on Github, Rocket.Chat has the largest and most active community of chat developers in the open source communication sector and has won multiple awards since being founded in 2015, such as a 2016 Bossie Award for Best Open Source Application and first prize in the 2017 edition of All Things Open’s Startup Competition. To learn more, visit the website, check out the GitHub repo or follow @RocketChat on Twitter.