What Is Omnichannel? (And Why It Is So Crucial For Businesses)

What is Omnichannel

What does it take for a business to succeed? Regardless of your industry, lowering the cost of customer acquisition, increasing sales and customer retention are probably among your primary business goals. In a perfect scenario, your business interactions seamlessly acquire new customers, retaining current clients while upselling. However, in today’s fast-paced world, the customer journey […]

All aboard! Rocket.Chat 3.6 is here

Rocket.Chat 3.6

The two words that every Rocketeer loves: New Release! In Rocket.Chat 3.6, as usual, we have a lot of exciting new features, improvements and bug fixes to tell you about.  To make sure you don’t miss a thing, we selected the most important features and listed them below. In this month’s release, all of the […]

Top 8: The Most Popular Rocket.Chat Apps

apps marketplace

Everyone loves apps. They can be fun, useful, or simply automate tasks, making life easier. As users might not be aware of the awesome Rocket.Chat apps offered by our growing Marketplace, we’ve decided to create a list of our favorite apps, tested and used by our internal team and community. Check it out! Note: You […]

Rocket.Chat is now ISO 27001 certified!

ISO 27001

We are excited to share great news with you: Rocket.Chat has obtained the ISO 27001 certification! As part of our ongoing efforts to always strive for excellence in everything we do, this is a testament to our commitment to security for all our users. Read more about what this means for you and what we […]

A Quick View of Rocket.Chat Mobile 4.10

mobile release

Rocket.Chat Mobile App 4.10 goes live today and we couldn’t be more excited! 🙂 Check out the new features, improvements, bug fixes, and user experience development efforts made by our team. Version 4.10 Release Date: August 10, 2020 Compatibility iOS 11+ Android 5+ Rocket.Chat server 0.70.0+ Rocket.Chat Mobile App 4.10 Highlights Push Notification Data Privacy […]

New Release Alert: Rocket.Chat 3.5

Rocket.Chat 3.5

Rocket.Chat 3.5 has just arrived! To summarize its most important features and explain what has changed, we’ve come up a list with the main changes for both Community and Enterprise edition. Check them below! 🙂 To view the entire list of new features, updates, and bug fixes click here. Enterprise Edition (EE) #18254 More Data […]

Introducing Rocket.Chat 3.4: New Threads, Omnichannel Features & More

rocket.chat 3.4

Rocket.Chat 3.4 is up and running! In this release, we added some great new features to both the Community Edition and the Enterprise Edition. We will briefly walk you through the main features in this post. To view the entire list of new features, updates, and bug fixes click here. Enterprise Edition (EE) Omnichannel #17947 […]

Rocket.Chat Mobile App 4.8: New Features & Improvements

mobile release 4.8 1

Learn how OW2 built a successful virtual event with Rocket.Chat Rocket.Chat Mobile App 4.8 is going to be launched next week with many exciting new features, improvements, bug fixes, and user experience development efforts. Check them out! Rocket.Chat Mobile App 4.8 Release Date: July 06, 2020 Compatibility iOS 11+ Android 5+ Rocket.Chat server 0.70.0+ Highlights […]

Rocket.Chat 3.3: Get To Know New Features & Updates

cover

Thanks to our amazing team and community, we are thrilled to announce the arrival of Rocket.Chat 3.3.0! This post summarizes the main features brought by this new release, with a special focus on new Omnichannel features. To view the entire list of new features, updates, and bug fixes click here. ?New Features Released With Rocket.Chat 3.3 ?Enterprise […]

Rocket.Chat Is Moving Its Documentation To Gitbook

docs

After careful consideration, Rocket.Chat is officially moving its documentation to GitBook. With this change, we expect to improve the rate of which we develop, fix, and maintain documentation by making sure everyone on the team can edit it easily. Previously, we used Jekyll for documentation purposes. However, as time passed, we faced more and more […]