Streamline Your Support With The Only Platform That Connects Teams & Clients
Get to know the all-in-one platform made for customer support and team collaboration
Maximize customer satisfaction with Rocket.Chat
Save on headcount and boost your team performance
Why Omnichannel?
A single-channel strategy is no longer enough to attract clients
People don’t want to wait for a response. That’s why an ominichannel strategy is essential to acquire and retain customers.
Integrate your workspace with numerous communication tools and serve your clients from a unique place. Don’t miss new opportunities and keep track of conversations for a better service.
NO MORE:
- Missing sales opportunities
- Losing clients because of poor customer experiences
- Worrying about whether your current tools will be able to integrate with new ones (without bleeding your budget dry).
- And best of all: Leaving your team distracted with numerous tools, while their response time goes down and you miss sales, and clients.
HOW OMNICHANNEL WORKS?
The WordPress For Chat, Chatbots and LiveChat
The only communication platform that brings external customers, teams, and stakeholders together into a single platform. Save time, money and scale your customer support with excellence.
Unify Customer Experience Across The Company
The All-In-One Platform
To Give Customers An Unforgettable Experience
Did you know that 61% of the customers supported by chat convert within the first chat?
Here’s how Rocket.chat helps companies to improve customer experiences via omnichannel communications:
Support customers on their favorite channels
WhatsApp, Facebook Messenger, Twilio, Live Chat, SMS and many more. Our integrations allow you to give support and create sales and retention campaigns for leads and existing customers.
Easily scale your customer service
Save on headcount
Manage your team effectively
Secure your data
Sell & support customers on their favorite channels
WhatsApp, Facebook Messenger, Twilio, Live Chat, SMS and many more integrations to provide support and create sales campaigns for leads and existing customers.
Easily scale your customer service
Integrate Rocket.Chat with the main chatbot & machine learning providers: Dialogflow, RASA (IBM Watson, Amazon Lex, Azure Bot Service, Algolia and Chatfuel coming soon)
Manage your team effectively
Leverage powerful custom reports for admins grouped with flexible data visualizations, rich dashboards and more.
Secure your data
Lead with the open-source power available: end-to-end encryption chats, no need to install external apps and cloud or self-managed deployment.
Save on headcount
Move away from expensive system calls. Centralize your entire customer service in one place, enabling agents to effectively support multiple clients at the same time.
Customer Centric Features
Enable Agents To Work
Quicker and Smarter
LiveChat
Easily embed a pop-up support chat to your website and provide 24/7 support to your clients receiving all messages in a single platform: Rocket.Chat.
Canned Responses
Configure shortcuts
Speed up your response time by personalizing and sending saved replies for the most common questions received when supporting customers.
Website Visitor Tracking
Enable your team to have a birds-eye view of all the visitors on your website and message them in real-time.
Chat History
Allows agents to solve demands faster and get better ratings by tackling issues quicker with a complete view of clients’ past conversations.
SMART FEATURES TO EMPOWER MANAGERS
A Comprehensive Toolset To
Analyze Support Team Performance
Analytics
Monitor in real-time your support team performance and metrics by the department. The feature allows you to understand the average of abandoned chats, chat durations, and get insights on your team’s performance.
Engagement Dashboard
A complete dashboard to see relevant information regarding usage of Rocket.Chat. Find out the busiest periods, most popular channels, and when your team is most active supporting clients.
TAILORED TO BEST ATTEND YOUR CUSTOMERS
All your tools at the center of the conversation
The open nature of our platform guarantees the possibility of new and powerful integrations, regardless of your choice of vendors.
Collaboration
Allows agents to be able to include more people in the talk real time.
History
Customer history is an important asset of the company, do not miss it.
Integrations
Proactive help your customer find what they are looking for at your website.
Agility
The fastest way to help your customers. Start chatting with visitors who need your help.
Security & Privacy
Store your information with security and privacy
Scalability
Gives agents, bots and team the toolset needed to ensure the seamless management.
Collaboration
Allows agents to be able to include more people in the talk real time.
History
Customer history is an important asset of the company, do not miss it.
Integrations
Proactive help your customer find what they are looking for at your website.
Agility
The fastest way to help your customers. Start chatting with visitors who need your help.
Security & Privacy
Store your information with security and privacy
Scalability
Gives agents, bots and team the toolset needed to ensure the seamless management.
You’re in good company
WE ARE TRUSTED OVER THOUSAND COMPANIES ACROSS 150 COUNTRIES
Check what clients are saying
Improve your customer service and stop losing business opportunities.
Let your clients talk to your team on the channel they prefer, while easing your agents’ work by centralizing their work at a single productivity platform: Rocket.Chat.
Check how companies are using Rocket.Chat
