Pricing - Rocket.Chat

	Community	Pro	Enterprise

DEPLOYMENT
Users	Recommended 1k	Unlimited	Unlimited
Custom Domain
High Scalability Cluster
TEAM COLLABORATION FEATURES
Messages History	Unlimited	Unlimited	Unlimited
Public Channels
Private Channels
Broadcast Channel
Conferencing Server
Integrations	Unlimited	Unlimited	Unlimited
Multilanguage Interface
Desktop Apps	Windows, macOS, Linux	Windows, macOS, Linux	Windows, macOS, Linux
Mobile Apps	Android, iOS	Android, iOS	Android, iOS
End To End Encryption
White Label (Branding)
Read Receipt
Message Auditing Panel
Engagement Dashboard
OMNICHANNEL FEATURES
Manual & Auto Chat Routing
Smart Chat Routing
Queue Management
Transfers
Priority Assignment
Chat Tagging
Canned Responses
Concurrent Chat Limit
Queue Waiting Time
Advanced Queue Monitoring
Office Hours Control
Integrations & API
Analytics API
Realtime Monitoring
Facebook & WhatsApp Integration
SMS & CRM Integration
PRECONFIGURED PROXY SERVERS
Push Notifications	1000 monthly	10000 monthly	Unlimited
Social Network Login
Omnichannel Integrations
Realtime Translation
ADMINISTRATION
Analytics Reporting		Hourly	Hourly
Multifactor Authentication
Customizable User Permission
LDAP / Active Directory	Basic	Real Time Sync	Real Time Sync
RESOURCES
Documentation & Tutorials
Tutorial Videos
Forums
Features or Bugs
SUPPORT
Online Ticket Creation
24/7 Email
24/7 Phone		High Only	All tickets
Support Entitlement		1 Named Contact	3 Named Contacts
Post-incident Reports
SLA – INITIAL RESPONSE TIME
Low		4 business days	1 business day
Medium		24 hours	6 hours
High (Critical)		2 hours	30 minutes
ON-DEMAND SERVICES
Onboarding Call			Included
Migration Assistance			Available for Purchase
On-Call Upgrade Assistance			Available for Purchase
EXTRAS
Atlassian Integration Apps Bundle
	Install	Contact Us	Contact Us

GET DISCOUNTS

We offer special rates to people who do good things around the world

For more information and to check whether your organization is eligible for a concessionary rate:

STILL HAVE QUESTIONS?

Frequently Asked Questions

Will the price of my existing plan remain the same despite the price update?

Yes, we are committed to ensuring existing customers remain on the same plan they signed up for. Existing plans will be honoured and grandfathered.

How long do trials last?

Every plan has a 14-day free trial.

We will notify users in advance of when the trial is coming to an end.

What is the payment system for my workspace?

You can manage your workspace payment at cloud.rocket.chat, payments can be done through debit or credit card. On a monthly basis your workspace will be charged automatically.

How do I pay for Rocket.Chat Self-Managed?

Admins can add payment details in their admin panel. To continue with a Self-Managed plan once the trial ends, admins must add their payment details in the admin panel.

Accepted payment methods: Visa/Mastercard/American Express/Discover/Diner’s Club credit & debit cards.
All plans are billed on a monthly basis. Users on a trial will be billed once their trial is over if they have added their payment details.
If your account has correct billing information and has not been closed, your first billing period will begin the day after your trial ends.

When can I cancel my plan?

You can cancel your plan at any time and continue to access your workspace for the remainder of your billing month, by emailing support@rocket.chat
If you choose not to stay with us you can request an export of your data.

How do I report issues and get support?

Email support@rocket.chat

What is SLA and what are the different levels of issue response times?

Critical Business Impact A critical issue occurring on Rocket.Chat that prevents business operations from occurring or a large number of users are prevented from working with no procedural workaround. Example: data loss or corruption; system crashes; critical functionality not available; large number of users can’t work.
Normal Business Impact An issue causing a partial or non-critical loss of functionality on a production system. A small number of users are affected. Example: some systems functions are not available; small number of users impacted; minor performance problems;
Minimal Business Impact Issue occurring on non-production system or question, comment, feature request, documentation issue or other non-impacting issue. Example: product questions.

What reporting do you provide?

You can view a workspace’s total registered users, active users, channels and file storage used.

SaaS

Cloud offering hosted by Rocket.Chat

Try Rocket.Chat SaaS for 14 days. No credit card required

Bronze

For teams that are ready to control and centralize their communication on Rocket.Chat.

$2 / User Monthly
$20 / User Annually
Minimum of 10 Users

Start trial

Silver

For businesses ready to step up their team communication and access more features.

$4 / User Monthly
$40 / User Annually
Minimum of 10 Users

Start trial

Gold

For businesses needing high-level scalability, management and unlimited features.

Tiered Pricing
and
Volume Discount

Contact Us

ARE YOU IN DOUBT?

Compare Our Plans

Bronze
Silver
Gold

	Bronze	Silver	Gold

DEPLOYMENT
Users	Unlimited	Unlimited	Unlimited
Custom Domain
High Scalability Cluster
TEAM COLLABORATION FEATURES
Messages History	Unlimited	Unlimited	Unlimited
Public Channels
Private Channels
Broadcast Channel
Conferencing Server
Storage	1TB	5TB	20TB
Integrations	5	100	1000
Multilanguage Interface
Desktop Apps	Windows, macOS, Linux	Windows, macOS, Linux	Windows, macOS, Linux
Mobile Apps	Android, iOS	Android, iOS	Android, iOS
End To End Encryption
White Label (Branding)
Read Receipt
Message Auditing Panel
Engagement Dashboard
OMNICHANNEL FEATURES
Manual & Auto Chat Routing
Smart Chat Routing
Queue Management
Transfers
Priority Assignment
Chat Tagging
Canned Responses
Concurrent Chat Limit
Queue Waiting Time
Advanced Queue Monitoring
Office Hours Control
Integrations & API
Analytics API
Realtime Monitoring
Facebook & WhatsApp Integration
SMS & CRM Integration
PRECONFIGURED PROXY SERVERS
Push Notifications	Unlimited	Unlimited	Unlimited
Social Network Login
Omnichannel Integrations
Realtime Translation
ADMINISTRATION
Analytics Reporting	Daily	Hourly	Hourly
Multifactor Authentication
Customizable User Permission
LDAP / Active Directory	Basic	Real Time Sync	Real Time Sync
RESOURCES
Documentation & Tutorials
Tutorial Videos
Forums
Features or Bugs
SUPPORT
SLA – Monthly Uptime		99.9%	99.9%
Backups	Daily	Twice Daily	Hourly
Online Ticket Creation
24/7 Email
24/7 Phone		High Only	All tickets
Support Entitlement	Admins	Admins	Admins
SLA – INITIAL RESPONSE TIME
Low	4 business days	2 business days	1 business day
Medium	24 hours	12 hours	6 hours
High (Critical)	2 hours	1 hour	30 minutes
ON-DEMAND SERVICES
Onboarding Call			Included
Migration Assistance			Available for Purchase
On-Call Upgrade Assistance			Available for Purchase
EXTRAS
Atlassian Integration Apps Bundle
	Start Trial	Start Trial	Contact Us

GET DISCOUNTS

We offer special rates to people who do good things around the world

For more information and to check whether your organization is eligible for a concessionary rate:

STILL HAVE QUESTIONS?

Frequently Asked Questions

Will the price of my existing plan remain the same despite the price update?

Yes, we are committed to ensuring existing customers remain on the same plan they signed up for. Existing plans will be honoured and grandfathered.

How long do trials last?

Every plan has a 14-day free trial.
We will notify users in advance of when the trial is coming to an end.

How does the licensing key work?

After acquiring the enterprise license, a server specific license key will be generated. Once the license is added to the customer service, it will unlock the benefits of the respective license that was acquired. The license key has an expiration date agreed on the purchase and needs to be renewed to keep working.

How I add the enterprise license to my server?

To deploy the Rocket.Chat Enterprise, you must use the latest version of docker image. If you have a previous deployment using our community version just replace the old image with this one, all other settings are still valid. To apply the license, simply run the container setting the ROCKETCHAT_LICENSE environment variable. Keep in mind that it will be possible to see in the logs when the license had been successfully validated.

How do I know if the Enterprise License was successfully added?

It will be possible to see in the logs when the license had been successfully validated. Also, you can see that when you click on the admin menu, new options will appear, such as Messaging Audit and Messaging Audit Log.

How do I pay for Cloud?

Cloud admins can add payment details and manage their account in the Rocket.Chat Cloud Console.
To continue with Cloud once the trial ends, users must add their payment details in the Console.
Accepted payment methods: Visa/Mastercard/American Express/Discover/Diner’s Club credit & debit cards.

What is the billing period?

Billing periods vary depending on the chosen plan. Annual plans are paid for 1 year up front, while monthly plans are billed on a monthly basis. Users on a trial will be billed once their trial is over if they have added their payment details.

When will my billing period begin?

If your account has correct billing information and has not been closed, your first billing period will begin the day after your trial ends.

When can I cancel my plan?

You can cancel your plan at any time and continue to access your workspace for the remainder of your billing period, by emailing cloud.support@rocket.chat
If you choose not to stay with us you can request an export of your data.

How do I report issues and get support?

Email cloud.support@rocket.chat

What reporting do you provide?

You can view a workspace’s total registered users, active users, channels and file storage used.

Are there discounts for certain organizations?

Yes, eligible non-profits, FOSS and developer communities or educational organizations may receive concessionary rates for Rocket.Chat Cloud. For more information and to check whether your organization is eligible for a concessionary rate, visit our Concessions page.