Streamline Your Support With The Only Platform That Connects Teams & Clients

Get to know the all-in-one platform made for customer support and team collaboration

Omnichannel

Maximize customer satisfaction with Rocket.Chat

Save on headcount and boost your team performance

Why Omnichannel?

A single-channel strategy is no longer enough to attract clients

People don’t want to wait for a response. That’s why an ominichannel strategy is essential to acquire and retain customers. 

Integrate your workspace with numerous communication tools and serve your clients from a unique place. Don’t miss new opportunities and keep track of conversations for a better service.

NO MORE:

  • Missing sales opportunities 
  • Losing clients because of poor customer experiences
  • Worrying about whether your current tools will be able to integrate with new ones (without bleeding your budget dry).
  • And best of all: Leaving your team distracted with numerous tools, while their response time goes down and you miss sales, and clients.
Communication Hub
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HOW OMNICHANNEL WORKS?

The WordPress For Chat, Chatbots and LiveChat

The only communication platform that brings external customers, teams, and stakeholders together into a single platform. Save time, money and scale your customer support with excellence.

Unify Customer Experience Across The Company

The All-In-One Platform
To Give Customers An Unforgettable Experience

Did you know that 61% of the customers supported by chat convert within the first chat?
Here’s how Rocket.chat helps companies to improve customer experiences via omnichannel communications:

Support customers on their favorite channels

WhatsApp, Facebook Messenger, Twilio, Live Chat, SMS and many more.  Our integrations allow you to give support and create sales and retention campaigns for leads and existing customers.

Easily scale your customer service

by integrating Rocket.Chat with the main chatbot & machine learning providers: Dialogflow, RASA (IBM Watson, Amazon Lex, Azure Bot Service, Algolia, Ilhasoft, Chatfuel coming soon)

Save on headcount

by centralizing your entire customer service in one place, enabling agents to support multiple clients at the same time & moving away from expensive system calls.

Manage your team effectively

with the support of powerful custom reports for admins grouped with flexible data visualizations, a rich engagement dashboard and more.

Secure your data

by using an open-source communication platform with both Cloud or self-managed versions. End-to-end encryption chats. No need to install external apps.

Sell & support customers on their favorite channels

WhatsApp, Facebook Messenger, Twilio, Live Chat, SMS and many more integrations to provide support and create sales campaigns for leads and existing customers.

Easily scale your customer service

Integrate Rocket.Chat with the main chatbot & machine learning providers: Dialogflow, RASA (IBM Watson, Amazon Lex, Azure Bot Service, Algolia and Chatfuel coming soon)

Manage your team effectively

Leverage powerful custom reports for admins grouped with flexible data visualizations, rich dashboards and more.

Secure your data

Lead with the open-source power available: end-to-end encryption chats, no need to install external apps and cloud or self-managed deployment.

Save on headcount

Move away from expensive system calls. Centralize your entire customer service in one place, enabling agents to effectively support multiple clients at the same time.

Customer Centric Features

Enable Agents To Work
Quicker and Smarter

LiveChat

Easily embed a pop-up support chat to your website and provide 24/7 support to your clients receiving all messages in a single platform: Rocket.Chat.

Livechat on desktop

Canned Responses

Configure shortcuts

Speed up your response time by personalizing and sending saved replies for the most common questions received when supporting customers.

Canned Responses
Agent typing live chat

Website Visitor Tracking

Enable your team to have a birds-eye view of all the visitors on your website and message them in real-time.

Chat History

Allows agents to solve demands faster and get better ratings by tackling issues quicker with a complete view of clients’ past conversations.

SMART FEATURES TO EMPOWER MANAGERS

A Comprehensive Toolset To
Analyze Support Team Performance

Analytics
Analytics

Monitor in real-time your support team performance and metrics by the department. The feature allows you to understand the average of abandoned chats, chat durations, and get insights on your team’s performance.

Engagement Dashboard

A complete dashboard to see relevant information regarding usage of Rocket.Chat. Find out the busiest periods, most popular channels, and when your team is most active supporting clients.

Engagement Dashboard Rocketchat

TAILORED TO BEST ATTEND YOUR CUSTOMERS

 

All your tools at the center of the conversation

The open nature of our platform guarantees the possibility of new and powerful integrations, regardless of your choice of vendors.

 

collaboration

Collaboration

Allows agents to be able to include more people in the talk real time.

 

historic

History

Customer history is an important asset of the company, do not miss it.

 

integrations

Integrations

Proactive help your customer find what they are looking for at your website.

agility

Agility

The fastest way to help your customers. Start chatting with visitors who need your help.

 

security

Security & Privacy

Store your information with security and privacy

 

scalability

Scalability

Gives agents, bots and team the toolset needed to ensure the seamless management.

 

collaboration

Collaboration

Allows agents to be able to include more people in the talk real time.

 

historic

History

Customer history is an important asset of the company, do not miss it.

 

integrations

Integrations

Proactive help your customer find what they are looking for at your website.

 

agility

Agility

The fastest way to help your customers. Start chatting with visitors who need your help.

 

security

Security & Privacy

Store your information with security and privacy

 

scalability

Scalability

Gives agents, bots and team the toolset needed to ensure the seamless management.

 

You’re in good company

WE ARE TRUSTED OVER THOUSAND COMPANIES ACROSS 150 COUNTRIES

Check what clients are saying

Improve your customer service and stop losing business opportunities.

Let your clients talk to your team on the channel they prefer, while easing your agents’ work by centralizing their work at a single productivity platform: Rocket.Chat.

Check how companies are using Rocket.Chat