With the mission of providing free legal advice, human rights promotion, and defense at all levels, this public juridical service is available to low-income citizens. Sharing sensitive information with citizens called for the need of a platform such as Rocket.Chat with robust back-end security and customization options to cater to an organization’s unique needs.

“We needed robust security and on-premise deployment. Rocket.Chat met all our expectations, and we will continue using it as the main communications platform for all our exercises.”

Rocket.Chat’s flexible deployment model allows Juvare to deploy across the various geographical and technical regions that we operate in ensuring compliance with our client’s data residency and system security requirements.

Integrating Rocket.Chat with WhatsApp has come to simplify the lives of our city's residents. We anticipate transferring around 40% of our interactions to this platform, aiming to resolve most of them in the initial contact.

Rocket.Chat was, more often than not, the ONLY way that my Special Operations Task Force intel team and I could coordinate with our interagency counterparts. It always worked, it was universally used and respected, and it made otherwise-impossible cross-domain and cross-organizational communication possible.

We wanted to give everyone the freedom to connect with each other securely. We needed a tool that could bring us together again. Luckily we found one with Rocket.Chat.

Rene is passionate about giving customers new tools to improve their routines. At the City of Cologne, he is responsible for monitoring new technologies available on the market and evaluating whether they are relevant to the city. Rene has been using the Community Edition of Rocket.Chat since 2018 for the city administration. As the number of users increased, the need for a more robust and secure collaboration platform became evident.

"We wanted to make daily work for our workers as seamless as possible and equip them with the tools they need without compromising on data security and privacy.”

"We knew we didn't have resources and in-house expertise to build a complete and robust omnichannel live chat solution.”

“Using Rocket.Chat has been a very positive experience for us. Particularly because it is accessible and scalable. It gave us an easy entrance into a non-traditional marketplace for us.”

“The main reason why we chose Rocket.Chat was the flexibility to work with the code to build upon it to a very specific need that we have.”

“Within 2 months of using Rocket.Chat, we understood how efficient it was, so we wanted to scale with quality and stability. The team at Rocket.Chat understood how important it was for us to grow together.”

"We have already supported over 1M citizen cases using Rocket.Chat. Today, the solution is absolutely critical to our day-to-day operations."

We don’t feel anonymous, we feel like a valued customer. We can always get help if we need it. Rocket.Chat is a smaller company than a giant like Microsoft, and I feel like I get more support because of that. And I like it.

Quote from the Digital Collaboration Platform For The Public Sector report

Rocket.Chat replaced email communication in several circumstances. We also connected it with bots to send important system notifications out-of-band.

It is essential for daily employee communication, social contacts, and the management of support requests.

It's compatible with our infrastructure and meets our legal and security standards. Therefore, I would strongly recommend other educational institutions to use it.

“From a software design aspect we’ve integrated GitLab and Active Directory automation into a channel in Rocket.Chat. This allows those responsible to quickly get updates on changes in important repositories and status changes affected by automation. All without reading an email.”

“As open source software, Rocket.Chat lets us operate an instant messaging service with flexibility and in compliance with our IT security and European data protection regulations. The authentication of users via SAML integrates Rocket.Chat seamlessly into our central Single-Sign-On (SSO). Moreover, the availability of professional support from their vendor was the perfect mix for a stable and secure service.”

"At Deustche Bahn, we chose Rocket.Chat over Mattermost. Rocket.Chat was very open to our contributions, which was important for us.”

It’s much, much easier for us to work with developers from external organizations in Rocket.Chat than it has been in other collaboration platforms. Other platforms purposely separate our developer community. Whereas in Rocket.Chat, everything is open by default.

Thanks to Rocket.Chat, we are now fully compliant with the Russian data protection law. Not to mention that we speeded our business process by 10x, and instead of days, now we only take a few hours to collaborate on projects and events.

“Having that kind of customer service was great. It showed us that they really wanted their customers to be successful with their product.”

“For data privacy concerns, we needed something that we could host ourselves. Rocket.Chat really speeds up the process of collaborating with our external partners, as well as internally. It allows us to share information really fast, very effectively, and in different ways.”

“Everyone at Volkswagen is very happy with Rocket.Chat. It speeds up collaboration and accelerates timelines significantly.”

“Esperamos impactar cerca de 30 milhões de pessoas com a plataforma criada pela Rocket.Chat em parceria com a Amazon”.

Knowing Rocket.Chat is secure means that we can have conversations there. If Rocket.Chat is strong enough for a cybersecurity company to be confident in using it, then it’s probably secure enough for whatever your business is.

"We expect to impact around 30 million people with the platform created by Rocket.Chat in partnership with Amazon."

"It seems crazy to imagine the long e-mail threads we had before Rocket.Chat. The platform quickly became our primary communication hub to centralize team collaboration and get things done."

Rocket Chat is the perfect example of an Open Source business and the perfect balance between a fair price and an enterprise service.

"...providing a robust and flexible tool for our customer services solution. There are important customers relying on our NLU technologies and counting on Rocket.chat's engine for carrying alive interaction demands to the agents. It's a promising future ahead and we feel comfortable in gaining scale as we trust in this partner model. We wouldn't be where we are if we had to build up this platform from the scratch, it's just what we needed"

"In just a month we have totally re-invented OW2, our conference that was previously in-person. A special thanks to our friends at Rocket.Chat for their platform and for being there for us."

Thanks to Rocket.Chat, we figured out how to win customers without sending engineers on site. The omnichannel feature enables us to provide enterprise-level support

Building a robust community is one of the targets in our business and for that, we needed a useful communication tool. So, I looked for a single platform that went beyond Slack’s limitations. An innovation hub with a communication channel.

“In times of networked and mobile working, a tool like Rocket.Chat has become indispensable. Rocket.Chat now serves as one of the central communication platforms on the Göttingen Campus and far beyond.”

"We needed a communication platform to empower our community and help us manage the 250 startups that we care so much about. We chose Rocket.Chat because it was simple, very cooperative and customizable to our needs."

"Rocket.Chat allow us to run support groups safely and securely. Rocket.Chat has been an amazing support for our groups in Africa. They're sending so many messages there, exchanging ideas about all sorts of concerns and worries that they might have to support each other."

"It seems crazy to imagine the long e-mail threads we had before Rocket.Chat. The platform quickly became our primary communication hub to centralize team collaboration and get things done."

"Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. The Omnichannel Feature enables us to provide enterprise-level support, a huge differentiator to win more business."

"If Rocket.Chat is strong enough for a cybersecurity company to be confident in using it, then it’s probably secure enough for whatever your business is."

"Rocket.Chat has proved to be a great retention tool for the company. It helped us double our marketplace revenue in 2020 and provide a VIP experience for customers."

"Rocket.Chat accelerated digital transformation in a way no other software could. In only two weeks, an entirely new omnichannel system was implemented, allowing the support team to reduce their expensive tools clutter from 4 down to 1."

Rocket.Chat was, more often than not, the ONLY way that my Special Operations Task Force intel team and I could coordinate with our interagency counterparts. It always worked, it was universally used and respected, and it made otherwise-impossible cross-domain and cross-organizational communication possible.

Knowing Rocket.Chat is secure means that we can have conversations there. If Rocket.Chat is strong enough for a cybersecurity company to be confident in using it, then it’s probably secure enough for whatever your business is.

"We needed a highly secure messaging platform to communicate across US government agencies. Rocket.Chat met all requirements and was the perfect choice to provide a secure platform across desktop and mobile environments."

"I learned with Rocket.Chat how to embrace open source all the way. The product works flawlessly and the support is excellent. We’re getting a very good service from them".

Integrating Rocket.Chat with business tools was crucial to accelerate the digital transformation for our telecom clients, as 95% of their customers are on social media channels. Now, they manage the entire customer service from a single platform.

"It seems crazy to imagine the long email threads we had before Rocket.Chat. Thanks to the platform, we increased our efficiency by 70%. They became our partner for agile communication and quicker results"

"Rocket.Chat has enabled our company to more than double its Marketplace subscription revenue, proving to be a great retention tool. Its alerts and notifications are so responsive that if you’re out for like five minutes you get an email, mobile push notification, or desktop notification. Some of our users just hang out in these rooms all day."

“Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. The Omnichannel Feature enables us to provide enterprise-level support, a huge differentiator to win more business.”