Rocket.Chat Support

Support from the experts to keep your team connected

Basic

Premium

For smaller teams who need basic support and help in case of emergencies
Contact Us
For larger teams who need a quicker response and 24/7 phone support
Contact Us
Pricing (per one thousand monthly active users)
On-premise
From $525/month
From $1275/month
Rocket.Chat Cloud
Included
From $749/month
Support SLA
Critical business impact 1 hour 30 minutes
Normal business impact 12 hours 8 hours
Minimal business impact 2 business days 1 business day
Contact
Self-help resources
Online ticket creation
Email support
24/7 chat support
24/7 phone support
Extras
Account onboarding
Migration assistance
Direct access to product team

Rocket.Chat support pricing definitions