Rocket.Chat Support

Support and resources from our experts and our community to keep your team connected



Free Resources Expert Support

Support resources

Free Resources to help you

Get support from a passionate, global and active open source community

Github Issues

Github Issues

If you think you've found a bug or would like to request a feature for Rocket.Chat, join GitHub and search through the existing issues or create a new one if one doesn't exist.

Join Github
Documentation & Tutorials

Documentation & Tutorials

The Rocket.Chat documentation has guides to help users, administrators and developers use, manage, customize and develop for Rocket.Chat.

View documents
Rocket.Chat Forums

Rocket.Chat Forums

To discuss Rocket.Chat development with the Rocket.Chat team and community join our Discourse forum.


Visit Forum
Tutorial Videos

Tutorial Videos

Rocket.Chat has a passionate community of content creators on YouTube sharing tutorials on configuring, installing, customizing and developing for Rocket.Chat.

View tutorials

Expert Support

24/7 Support for your team

Choose a plan to suit your support needs and keep your team connected, delivered by our team of experts

Basic


from

$525 /mo

For smaller teams who need basic support and help in case of emergencies


Contact Us
For Rocket.Chat Cloud customers

The basic support plan is already included for Rocket.Chat Cloud customers

Support First Response SLA

Critical business impact 1 hour

Normal business impact 12 hours

Min. business impact 2 business days

Contact

Self-help resources

Online ticket creation




Extra




Premium


from

$1,275 /mo

For larger teams who need a quicker response and 24/7 phone support


Contact Us
For Rocket.Chat Cloud customers

You can upgrade the support plan included on Rocket.Chat Cloud to Premium for $750/mo

Support First Response SLA

Critical business impact 30 min

Normal business impact 8 hours

Min. business impact 1 business day

Contact

Self-help resources

Online ticket creation

Email support

24/7 chat support

24/7 phone support

Extra

Account onboarding

Migration assistance

Direct access to product team

Premium Support Explained

All your questions answered


Pricing & Billing

Displayed prices are for an annual contract.

Cloud Support

The Basic support plan is included for paying Cloud customers. Cloud not included with basic support plan.

Point of contact

Support plans do not include end users. Once a support plan has been purchased it is the business's responsiblity to inform Rocket.Chat who will be their internal point of contact for the support plan. Up to three contacts are permitted per organization.

Critical business impact

An issue affecting Rocket.Chat that prevents a business from operating as normal. Examples include: data loss or corruption; system crashes; loss of critical functionality; large numbers of users unable to work.

Minimal business impact

A question, feature request or documentation issue that does not have an impact on performance.

Self-help resources

Rocket.Chat provides user information for adminstrators, end users and developers at https://rocket.chat/docs.

Consultations with the product team

Premium plan subscribers are entitled to a 1-hour consultation/month with a core team member. Additional hours can be purchased for a fee.

Normal business impact

An issue affecting Rocket.Chat that causes a partial or non-critical loss of functionality. Examples include: some system functions are unavailable; minor performance problems; small numbers of users unable to work.