First, we’d like to give a quick nod to the team at Slack.
Undeniably, they’ve also built a great product that people love to use. It does what it’s supposed to do and it does it well.
So why do companies choose Rocket.Chat over Slack?
In short: Because it is more affordable, and it is centered more around legal compliance, scalability, and UX customization.
Rocket.Chat customers believe compromised data protection is a disqualifying factor. These tend to be organizations in highly regulated industries or companies that handle sensitive business or customer information.
While Slack does offer some features around data privacy and security, Rocket.Chat puts it first.
Here are the 6 reasons why companies choose Rocket.Chat over Slack
Self-managed alternative to Slack
More flexible and gives you full access to the code
Connects with other instant messaging platforms
Security-centric features available with every plan
Unlimited conversation history for everyone
More affordable alternative to Slack
Ready to try Slack alternative?
Still not convinced? No problem.
Rocket.Chat
Slack
Open Source
Open-source software
Full access to source code, server APIs, libraries, and influence on the roadmap
Team collaboration and productivity
Teams and channels
Discussions
Voice, video, and screen sharing
File, image, and link sharing
Unlimited message history in every plan
High availability
Engagement dashboard and insights
Read receipt
White labeling
High scalability cluster
Data Sovereignty
Private network deployment (SaaS or On-Prem)
No third party monitoring
Verifiable data retention policies in every plan
Full access to source code, server APIs, libraries, and influence on the roadmap
Post incidents reports
Privacy
ISO 27001 (external audit)
End-to-end encryption
Core access control policies
Advanced access control policies
Data loss prevention (DLP)
LDAP-based single sign-on
SAML-based single sign-on
Complete operational auditability
Complete technical auditability
ID-only push notifications
Omnichannel features
Manual & Auto Chat Routing
Queue Management
Agent office hours configuration
Facebook, Whatsapp, Twitter Integrations
SMS & CRM Integration
Email Inbox
Analytics and Real-time monitoring dashboards
Chat tagging and forwarding
Support
SLA high availability
24/7 live support
Onboarding call
On-Call Upgrade Assistance
Apps
Native apps for iOS, Android, Windows, Mac and Linux
Community
On GitHub
Here’s what customers who picked Rocket.Chat have to say.
“Slack wasn’t a real alternative for us at that time, because it was SaaS. ”
“A huge differentiator to win more business…”
Trusted by 12M+ users
in over 150 countries




