Secure citizen and cross-agency communication

Citizen engagement platform for State and Local agencies

  • Enable cross-agency collaboration and citizen communication
  • For local governments and law enforcement
  • Support public safety, transportation, and public utilities
  • Cross-channel communication
  • Secure and compliant collaboration
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Rocket.Chat is used by State and Local agencies

A complete citizen engagement solution that lets you communicate with citizens and collaborate with colleagues in other agencies.
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Secure and efficient communication with citizens

Rocket.Chat lets you engage with citizens through channels they already use. Manage incoming requests from WhatsApp or the LiveChat widget integrated into your website from a single inbox. Use smart chat routing, canned responses, and bot integrations to address requests efficiently. Rely on intuitive Reports to enhance your operation with data intelligence.

How you can use Rocket.Chat

Citizen inquiries

Alleviate the strain on non-emergency phone lines and automate common answers.

Public defense

Provide authenticated digital legal support and guidance to citizens, enhancing accessibility to justice.

Utilities

Support citizens in online utility payments and inquiries.

Planning & Building

Give guidance to citizens applying for planning and building permits.

Need more info?

Rocket.Chat can support governmental agencies operating in different areas. Reach out to our team to learn how we can help you manage incoming citizen inquiries.

Demo request
Contact sales

Quickly align with partner organizations during emergencies

Enjoy quick, interoperable, and decentralized real-time communication with other organizations involved in incident management. Use bridges and Matrix-compatible apps to connect across platforms and efficiently manage public safety crises.
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Stay compliant and secure with Rocket.Chat

Why Rocket.Chat stands out as a citizen engagement solution?

  1. Cross-channel support
  2. A wide array of integrations
  3. Secure messaging, file sharing, and video communication
  4. Self-hosted and air-gapped deployments
  5. Secure data governance & sovereignty
  6. HIPAA, GDPR, ISO27001, Iron Bank compliance
  7. Role/permission-based access
  8. Unlimited conversation history
  9. End-to-end encryption
  10. Single Contact Verification
  11. Matrix federation capabilities
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Rene Jahnke
"We wanted to make daily work for our workers as seamless as possible and equip them with the tools they need without compromising on data security and privacy.”
Solution Architect, the City of Cologne
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Erik Arnesen
“Within 2 months of using Rocket.Chat, we understood how efficient it was, so we wanted to scale with quality and stability. The team at Rocket.Chat understood how important it was for us to grow together.”
Head of IT, Public Defender’s Office of the State of São Paulo
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Niki Papazoglakis
"We needed a highly secure messaging platform to communicate across US government agencies. Rocket.Chat met all of our requirements."
CEO at Mobility 4 Public Safety
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Elias Tavares
“We couldn't just create a channel with our community on popular personal apps due to security and administrative management issues across citizen service. That's where the integration provided by the Rocket.Chat platform became the missing piece we needed.”
Director-president at IMA Campinas
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Connect with our sales team.

How can we support you in supporting citizens? Our pre-sales and sales teams are happy to assess your needs and answer any questions.
  • See a custom demo of Rocket.Chat
  • Learn how we cover your use case
  • Get pricing information
  • Discuss your security goals and technology requirements