Direct Reply [Email]


Enabling this feature will allow your users to reply to chat messages by directly replying to email notifications they receive. We are using subaddressing for this feature.

Setup credentials

Go to Administration settings -> Email -> Direct Reply.


  • select email server’s protocol (IMAP or POP)
  • your email server’s host name (e.g. imap.example.com or pop.example.com)
  • the port (143 or 993 for IMAP and 110 or 995 for POP)
  • ignore TLS true if port 143 or 110
  • email check frequency (in minutes) if POP server (>=2)
  • delete intercepted emails: select/keep true if you don’t want to keep copy of email messages (in case IMAP server), recommended.
  • Separator (default & recommended) is the character separating base & tag part of email. e.g. base+tag@domain (separator: +). More info here
  • your credentials (Username & password)

Once filled, click “Save changes”.

Example Settings

IMAP Settings

IMAP server configuration.

POP3 Settings

Make sure your POP3 server doesn’t keep copy of the emails, otherwise it would be treated as new message every time.

POP server configuration.

Now you can reply chat messages via email. It supports full formatting like inline, multiline, bold, italics etc.

Switching from IMAP to POP

  • Before switching from IMAP to POP over same email address, you must empty all the folders. Failing to delete all emails would result into duplicate messages, as all those messages in POP would be treated as new messages.


  • As par now, emails only in English language are supported or at least quote On <date>, <author> wrote: is in English.

Email body in languages other than English may also work until and unless On <date>, <author> wrote: is in English or copy of older email is removed manually.

  • Only text messages will be supported, attachments are not supported yet.

Known Issues

Quoted Headers

Quoted headers aren’t picked up if the email client breaks it up into multiple lines. GMail breaks up any lines over 80 characters for you.

On <date>, <author>
> blah

Not to mention that we’re searching for “on” and “wrote”. It won’t work with other languages.

Possible solution: While replying, remove everything else than your actual message.

Weird Signatures

Lines starting with - or _ sometimes mark the beginning of signatures:



Not everyone follows this convention:


Mr Rick Olson
Galactic President Superstar Mc Awesomeville

* Note: blah blah blah                                            *


Your message wasn’t posted? Or got Invalid Email. in Admin console? This most likely means that email format was not as we expected it to be. There is a possibility that you were blocked or message/room was deleted.