Bots FAQ

How do bots work with Rocket.Chat?

Bots (aka Chatbots) are pieces of software that provide automated messaging in a chat platform. They are useful for running scripted interactions to provide support, conversational workflow or on-boarding and can be integrated with external services. In Rocket.Chat, each bot has a user account that it logs in with just like a human. We give these users a bot role so that its nature is obvious to other users and it can have specific permissions.

What kinds of bots work with Rocket.Chat?

We are building out support for multiple bot frameworks and platforms, starting with other open source projects. We currently have an adapter for Hubot, but are working on supporting Botkit, Rasa and Botpress. We refer to these as external bots, because their hosting and logic is separate to your Rocket.Chat instance and defined by their provider. External bots are suited to messaging-heavy interactions and/or where maintenance or processes are independent of Rocket.Chat.

We are also working on a model for internal bots, that run as an app attached to the instance and are tightly coupled with the architecture of Rocket.Chat. These (at least currently) have limited features for conversational UI, but might provide deeper integration with the messaging platform. These are best used to provide simple command driven interfaces for your Rocket.Chat users.

How are bots hosted?

The hosting for external bots depends on the platform. Hubot for instance, runs on any Node.js environment, but you have to set it up yourself (services like Heroku or Glitch are popular for that use case). Bot platforms like Botkit provide their own services for hosting and provisioning bots, they just need configuration to connect to your Rocket.Chat instance.

Internal bots are hosted as part of the Rocket.Chat instance (either on-premise or in the same cloud container). Their provisioning and operation is dependent on the Rocket.Chat server.

How do bots send and receive messages?

Rocket.Chat is built on Meteor, which provides utilities for streaming updates to data collections. Every user in Rocket.Chat has such a collection for their messages and bots subscribe to the collection of messages for their user account, creating a stream that is updated every time a message is sent either directly to them or any room they are joined in.

For more details, see the Bots Architecture section

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