Why customer service on Twitter matters
Harness the power of Twitter conversations
[.c-title-comm]Accelerate CX with one team inbox[.c-title-comm]
[.c-text-comm]Centralize support workload on a single, non-siloed platform.[.c-text-comm]
[.c-title-comm]Serve customers quicker[.c-title-comm]
[.c-text-comm]Automate messages and allow clients to share images, GIFs, or videos.[.c-text-comm]
[.c-title-comm]Offer a personalized customer experience[.c-title-comm]
[.c-text-comm]Quickly access past conversations, prioritize clients, and set rules to display agents’ names.[.c-text-comm]
[.c-title-comm]Lead support teams to reach their full potential[.c-title-comm]
[.c-text-comm]Role-based permissions, intuitive dashboards, and real-time performance data.[.c-text-comm]
Everything other platforms do, just no hidden charges.
Free user-initiated messages
Session messages are user-initiated messages to your WhatsApp Business number, usually charged by WhatsApp Business providers.
With Rocket.Chat, all session messages are free of cost.
No extra cost on top of message templates
Rocket.Chat doesn’t – you only pay the WhatsApp’s standard rate.
Build a direct line of communication with your customers on Twitter
Integrate Twitter with just a few clicks.
Connect agents & bots to Twitter customers.
Receive & reply to Twitter messages from within Rocket.Chat.
“A huge differentiator to win more business…”
The #1 platform for exceptional customer service
- Integrations with major social channels, chatbots, CRM and machine learning apps
- Open source transparency & flexibility
- Analytics & real-time monitoring tools to gain key insights into CX
- Enterprise-grade security & full data compliance