Why customer service on Twitter matters
Harness the power of Twitter conversations
[.c-title-comm]Accelerate CX with one team inbox[.c-title-comm]
[.c-text-comm]Centralize support workload on a single, non-siloed platform.[.c-text-comm]
[.c-title-comm]Serve customers quicker[.c-title-comm]
[.c-text-comm]Automate messages and allow clients to share images, GIFs, or videos.[.c-text-comm]
[.c-title-comm]Offer a personalized customer experience[.c-title-comm]
[.c-text-comm]Quickly access past conversations, prioritize clients, and set rules to display agents’ names.[.c-text-comm]
[.c-title-comm]Lead support teams to reach their full potential[.c-title-comm]
[.c-text-comm]Role-based permissions, intuitive dashboards, and real-time performance data.[.c-text-comm]
Everything other platforms do, just no hidden charges.
Free user-initiated messages
With Rocket.Chat, all session messages are free of cost.
Free message templates
Rocket.Chat doesn’t – you only pay the Whatsapp’s standard rate.
Build a direct line of communication with your customers on Twitter
Integrate Twitter with just a few clicks.
Connect agents & bots to Twitter customers.
Receive & reply to Twitter messages from within Rocket.Chat.
“A huge differentiator to win more business…”
The #1 platform for exceptional customer service
- Integrations with major social channels, chatbots, CRM and machine learning apps
- Open source transparency & flexibility
- Analytics & real-time monitoring tools to gain key insights into CX
- Enterprise-grade security & full data compliance