Customer service

The need for engaging customer service communications

89%

of customers stopped doing business with a company after experiencing poor customer service.

RightNow Customer Experience Impact Report

62%

of global consumers switched service providers due to poor customer service in 2019.

Accenture Global Consumer Pulse Survey

86%

of buyers say that they would be willing to pay more for a better customer experience.

CEI Survey

7x

more costly to attract a new customer than it is to retain an existing customer.

White House Office of Consumer Affairs

The #1 platform for exceptional customer service

Talk to prospects and customers in one place, regardless of how they connect with you.

"We doubled our Marketplace subscription revenue"

"Rocket.Chat has enabled our company to more than double its Marketplace subscription revenue, proving to be a great retention tool. Its alerts and notifications are so responsive that if you’re out for like five minutes you get an email, mobile push notification, or desktop notification. Some of our users just hang out in these rooms all day."

Jonathan Liss

Sr. Product Manager at Seeking Alpha

Empower your customer service team with Rocket.Chat

Enable agents to speed up interactions with automation, smart queues, saved replies, and intuitive features. Help managers & supervisors lead the support team to maximum performance while being data-driven.

See all customer service solutions

Bring data protection into every customer conversation

Excellent customer experience starts with integrating the customer journey’s multiple touchpoints. Rocket.Chat offers that and more: its enterprise-grade features provide the peace of mind to handle any client’s sensitive information securely.

Learn more about data security