First, we’d like to give a quick nod to the team at Mattermost.
They’ve also built a great product and share the same open source philosophy as us. If you’re here to evaluate Rocket.Chat vs Mattermost, you’re already on the right track to find a platform that will help enable real-time conversations across your business while keeping your data fully protected.
So what’s the [.c-red]difference between Rocket.Chat and Mattermost?[.c-red] How do I pick?
We’ll compare features, capabilities and all of that (important) stuff further down this page, but the biggest difference is our DNA.
The founding team at Mattermost built a platform specifically focused on helping developers by making DevOps real-time while the team at Rocket.Chat is focused on building software to enable every conversation to happen in real-time; between colleagues, with other companies, with your customers and also with the apps you love.
Here are 4 reasons why companies pick Rocket.Chat over Mattermost
Rocket.Chat community version includes basic LDAP directory sync
Rocket.Chat offers a truly permissive open source license
AGPL V3, one of the more restrictive open source licenses known, enforces all modified code to be made open source. Any enhancements made by large enterprise customers, for example, can be forced to be made open source and shown to everyone – including your competitors.
Rocket.Chat is backed by a larger developer community
Rocket.Chat goes beyond DevOps
It has a whole suite of customer service solutions that comes with the platform including integrations with Whatsapp for Business, SMS, Twitter, live website chat, Facebook Messenger, Telegram and email. Customers can message you from any of these channels and your teams can collaborate with them in real-time through Rocket.Chat while staying completely secure and compliant.
Ready to talk?
Still not convinced? No problem.
Partners and vendors
Team collaboration features
Teams and channels
File, image, and link sharing
Native video integration
Unlimited search history
Advanced roles and permissions
Encrypted push notification
Manual & Auto Chat Routing
Agent office hours configuration
Facebook Messenger, Whatsapp, SMS, Email, Twitter Integrations
SMS & CRM Integration
Analytics and Real-time monitoring dashboards
Chat tagging and forwarding
Webhooks and REST API communication
Privacy and Security
Post incident reports
ISO 27001 (external audit)
Off the record messaging
End to end encryption
Access control policies
ID-only push notifications
Native apps for iOS, Android, Windows, Mac and Linux