Rocket.Chat AI

1 in 4 organizations have banned the use of AI due to privacy and data security concerns. (Source)

Are you worried about your data? 

AI solutions that rely on internal or customer data for training LLMs expose you to significant risks—data breaches, non-compliance and lack of control over sensitive data. 

The fear of exposing your proprietary data forces many to settle for static LLMs trained only on limited, public data. These models generate low-quality, outdated, and inaccurate responses that lack the specifics of your business. 

In high-stakes environments, these generic answers could have catastrophic consequences. A small error, like a flight detail mix-up, can jeopardize lives. Static LLMs trained on public data are toys —not suitable for mission-critical scenarios.

But data security or quality isn't the only challenge. Inefficiencies in handling communication can lead to missed opportunities and delays, even when the right data is in hand:

• Too many unreads? Unread messages flood your workspace, burying important information. As they pile up, the pressure to catch up increases, leading to slower response times and a higher risk of missing critical insights.
• Buried in long threads? Spending hours sifting through endless conversations drains productivity and pulls you away from more strategic priorities. Critical information gets lost in the noise, leaving you with no actionable insights. 
• Struggling with handovers? Agents frequently shift, leading to gaps in the customer experience. Crucial information is often missed or miscommunicated, resulting in delays and errors. Manual handovers are time-consuming and prone to mistakes.

These challenges—data security risks and operational inefficiencies—necessitate the need for a smarter, more secure AI solution. 

The Rocket.Chat AI advantage

Full autonomy over your data‍

With Rocket.Chat AI, your data stays within your own infrastructure. A government department dealing with citizens’ sensitive personal data can’t afford to risk exposure. With a self-managed AI, all interactions stay within your control, ensuring full compliance with data protection laws.

Accurate, reliable responses

In intelligence agencies, ensuring data accuracy is non-negotiable. Rocket.Chat AI accesses proprietary, up-to-date sources to give you the most relevant, accurate responses tailored to your specific needs.

‍Controlled data access

Sensitive information needs to be restricted to authorized personnel. Rocket.Chat AI manages data classifications and lineage metadata to limit data access based on user roles or clearance levels. For instance, during a mission, only top-ranking officers can access critical intelligence, ensuring data security and compliance at all times. 

Faster decision making

In defense operations, time is critical. With Rocket.Chat AI, your teams get actionable summaries of long threads and unread messages, enabling quicker decisions that save time and resources.

Rapid response times 

During disaster response or a security breach, unread communications can delay urgent actions. Rocket.Chat AI can sift through incoming messages and highlight urgent ones, ensuring rapid, informed decision-making when every second counts.

Smoother handovers and transitions ‍

Imagine a military operation where an agent must pass on vital intel to another. Rocket.Chat AI ensures that key data is summarized and handed over smoothly—no gaps, no delays, just clear, actionable insights.

Useful resources

• Getting started with Rocket.Chat AI app
• Technical specifications and setup guide

‍Note: The Rocket.Chat AI app is available as an Add-on to Enterprise customers. Please contact us to get set up.