Rocket.Chat pricing

Secure team collaborationCitizen engagement
Secure and scalable government services via citizens' preferred channels.

Starter

For public offices wanting to get started
with citizen engagement.
$0
user/month
Deploy
Citizen engagement essentials:
  • Self-managed hosting only
  • Channels integrations
    Connect Rocket.Chat to popular channels like WhatsApp, Email, SMS, and Live Chat to extend beyond internal collaboration and enable customer or citizen support. No matter where messages come from, your team can manage them all in a unified interface with built-in security and efficiency features
  • Desktop and mobile apps
    Seamlessly integrate with your Windows, MacOS, or Linux environment (desktop apps) or  iOS and Android devices (mobile apps)
  • Unlimited chat history
    Ensure conversations are never automatically deleted, preventing valuable knowledge from being lost.
  • Multiple departments and
    business units
    Group a set of departments for management purposes. As a manager, you can make a unit of multiple departments and assign a monitor to oversee them.
  • Smart chat routing
    Automatically direct incoming conversations to the most suitable agent or department.
  • Forwarded inquiries
    Transfer ongoing conversations to other agents or departments as needed.
  • Customizable business hours
    Define and display your operating hours. This system helps manage agent workloads by alerting them of inquiries strictly within these hours, ensuring timely customer assistance.
  • Canned responses
    Use pre-written replies to quickly address repetitive customer questions.
  • Analytics and reports
    Enable monitor and assess citizen service metrics across various categories and specific time intervals. They grant an in-depth view into conversation data and the performance of agents within your workspace.
Up to 100 Monthly Active Contacts

Enterprise

For public organizations handling high volume
of citizen communications.
Request a quote
‍
Custom quote
Talk to sales
Everything in Starter, plus:
  • Advanced hosting options
    Available at an additional cost:

    Premium hosting
    -Isolated workspace in a shared environment
    - Pre-allocated resources
    - Enhanced support services

    Dedicated hosting
    - Dedicated environment
    - Custom usage limits
    - Custom integration support, SSL certificates, and SMTP configuration
    - Possibility to freeze software versions within the supported version window
  • Contact-ID-Verification
    Unifies contact management across multiple channels—such as email, chat, and social media—by recognizing and authenticating contacts as the same individual. This system enhances security, protects sensitive information, and improves data management.
  • Cross-channel unified contact history
    Access past citizen requests and conversations into a unified view, no matter how they reach out.
  • Block unknown or unverified contacts
    Route only verified or trusted contacts to support queues, reducing fraud, and keeping your team focused on high value tasks.
  • Merge contacts
    Use a common identifier to merge duplicate contacts from different channels into a single profile, streamlining conversation history tracking, contact management, and preventing duplicate charges.
  • Privacy-first AI capabilities
    Empower teams to make faster, informed decisions with a self-hosted LLM, ensuring data security and control. Enrich it with in-house knowledge via our RAG pipeline for precise, relevant responses.
  • Custom roles and permissions
    Create new roles and assign specific permissions to control user actions and access within your workspace.
  • Device management
    Monitor and control device access to the platform, with the option to disconnect devices as needed.
  • Advanced scaling options
    Support for deployment strategies that prevent latency issues as the number of concurrent users grows
  • Audit messages panel
    Audit every conversation in your organization to prevent data leakage and reduce the risk of insider threats. Export the audited conversations and attachments to file audit reports.
  • Premium support options
    SUPPORT PLUS

    - 2-hour high priority tickets, 24x7
    - Hotline support
    - Decicated (CSM)

    MISSION CRITICAL

    - All the advantages of the Support+ plan, plus:
    - Features 30 min high priority tickets
  • Professional services
    Rely on a team of technology experts dedicated to providing consulting and hands-on services tailored to your business need.
Custom Monthly Active Contacts
Compare all features across plans
Need help finding the right plan?

Every organization has different needs —
we are here to help.

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FAQs

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