Rocket.Chat pricing

Deliver secure, compliant communications across all levels of security clearance
with Rocket.Chat Secure CommsOS^TM

Secure team collaboration Citizen engagement

Starter

Self-managed deployments at a limited
scale for small teams

user/month

Deploy

Up to 50 users

Pro

Secure, single-instance deployments for
growing teams

user/month | billed annually

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Custom quote

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Everything in Starter, plus:

51 to 500 users

Enterprise

High availability and governance for
mission-critical, multi-instance operations

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Everything in Pro, plus:

Custom users

* Planned for release in 2025

Compare all features across plans

Starter

Pro

Enterprise

Secure messaging essentials

Secure messaging is the foundation of collaboration in high-stakes environments. Rocket.Chat provides a governed messaging space with structured channels, direct and group exchanges, threaded conversations, and message lifecycle controls. All communications are traceable, auditable, and searchable, with support for multimedia and translations.

Conversation taxonomy

Defines how discussions are structured in Rocket.Chat. Helps large programs keep communications organized by mission, team, or classification.

Channel governance

Configure private, public, broadcast, or read-only channels with strict access controls. Ensures communications follow policy and security rules.

Direct and group messaging

Secure one-to-one and team chats within Rocket.Chat. Reduces reliance on unapproved tools.

Threaded conversations

Keeps related replies grouped under one message. Prevents loss of context in operational discussions.

Message tagging and priority flags*

Marks messages as urgent or mission-critical. Makes sure key information is seen and acted on quickly.

Message formatting

Supports bold, italics, code blocks, and more. Improves clarity in technical, policy, and operational updates.

Message editing

Allows corrections or updates to sent messages. Reduces confusion and ensures accuracy in official communication.

Message lifecycle management

Controls how long messages are stored and when they are deleted. Supports compliance with record-keeping and data retention policies.

Delivery and read receipts

Confirms when a message is delivered and read. Increases accountability in time-sensitive communications.

Searchable chat history

Full-text search across past messages and files. Speeds up access to mission-critical information.

Multimedia and data sharing

Send and receive files, images, and documents securely. Avoids leakage through consumer apps or email.

Automatic messages translations

Translates messages into multiple languages in real time. Enables collaboration across international and coalition teams.

Audio and video messages

Record and send secure voice or video clips. Useful in mobile or field environments where typing is not practical.

Localization in 64 languages

Supports interface translation into 64 languages. Enables global teams to communicate and navigate the platform in their preferred language.

Real-time communications

Mission execution often hinges on live collaboration. Rocket.Chat enables secure voice and video conferencing with the assurance that every session is authenticated, monitored, and logged. Teams can coordinate meetings, exchange intelligence, and capture context through integrated chat and whiteboarding to make well-informed decisions faster.

Voice calls

Enable direct, secure voice calls within Rocket.Chat for instant coordination across teams and operations. Use WebRTC for internal, peer-to-peer calls or SIP to connect with external lines, giving agencies flexibility to communicate securely within or beyond their network boundaries.

Available as an add-on for self-managed and dedicated cloud hosting options.

Video calls

Secure, encrypted video calls via Pexip, Jitsi, BigBlueButton, Google Meet, Zoom, and more. Start or join calls directly from Rocket.Chat for classified and sensitive discussions.

Multi-party conferencing

Host secure group calls for distributed teams or coalition partners. Ensures collaboration without reliance on commercial platforms.

Meeting and calendar coordination

Receive notifications and join meetings directly from Rocket.Chat. Reduces friction by keeping comms and calendars in one place.

Secure session access

Controls who can join calls or conferences through authentication and access policies. Prevents unauthorized participation.

Session metadata logging

Captures details like time, participants, and duration of calls without exposing content. Supports audit and compliance requirements.

In-context whiteboarding

Enables secure visual collaboration during calls. Useful for planning, diagramming, or mission reviews.

Auditable call records

Maintains records of call events for accountability and oversight. Critical for compliance with government standards.

Integrated conference chats

Rocket.Chat supports persistent chat for Pexip calls by creating dedicated discussion rooms in your workspace. Participants can exchange messages during the call and continue the conversation afterward. All interactions are preserved, ensuring important discussions remain accessible and can be revisited or extended as needed.

Identity & Access Management (IAM)

Identity is the first line of defense. Rocket.Chat enforces strong authentication, centralized access control, and fine-grained role permissions to safeguard every user session. From directory integrations to phishing-resistant MFA, we ensure that only verified users gain entry and that administrators retain full authority over credentials, groups, and session activity.

Active directory / LDAP authentication

Connect Rocket.Chat to your organization’s Active Directory or LDAP for seamless user authentication. Ensures secure and managed access across teams.

Single sign-on (SAML, Oauth 2.0, OpenID Connect)

Enables users to log in with existing enterprise credentials through SSO standards. Reduces password fatigue and strengthens security compliance.

LDAP and SAML user groups mapping

Maps existing directory groups to Rocket.Chat channels and roles. Simplifies user provisioning and keeps access aligned with organizational structure.

Multi-factor authentication (MFA)

Adds a second layer of login verification, improving protection against unauthorized access. Can be applied per user or organization-wide.

Phishing-resistant MFA (FIDO2/WebAuthn)*

Planned support for hardware-backed authentication. Will offer strong protection against phishing and credential theft.

Account recovery and credential management

Provides secure workflows for password resets and credential updates. Helps maintain operational continuity without compromising security.

Centralized session logout controls

Allows admins to terminate active sessions across devices. Supports compliance and reduces the risk of unauthorized access.

Role-based access controls

Granular permissions that define exactly what users can see and do. Critical for managing access in complex, highly regulated environments.

Custom roles

Create roles tailored to specific organizational or operational requirements. Ensures precise alignment between responsibilities and system privileges.

Classified intel protection

Rocket.Chat secures sensitive communications against unauthorized access while ensuring mission-critical data remains retrievable and auditable. All exchanges are preserved in line with policy and monitored for potential risks. This provides both immediate security and long-term compliance and resilience.

End-to-end encryption

Optionally enable encryption for messages and files so that only intended recipients can read them. Provides an added layer of confidentiality for sensitive communications.

Encryption key management*

Planned centralized control for encryption keys. Will allow organizations to manage, rotate, and audit keys for compliance and operational security.

Export end-to-end encrypted chats

Securely export encrypted chat history without compromising data. Supports regulatory reporting and operational audits.

Custom data retention policies

Set how long messages and files are stored. Ensures compliance with government or agency record-keeping requirements.

Data breach handling (report message)

Enables any user to flag and report potential data leakage. Flagged content is immediately suppressed, and a designated security team is notified with context about the potential exposure.

Data loss prevention policy

Prevents accidental or intentional sharing of sensitive information outside approved channels. Protects classified or regulated content.

Automated content moderation & monitoring

Monitors messages for policy violations or sensitive data exposure. Helps enforce compliance without slowing team collaboration.

Data Transport (TLS) – Post-Quantum Security*

Planned support for post-quantum TLS encryption. Will future-proof transport security against emerging quantum threats.

End to End Encryption with Post-Quantum Security*

Planned next-generation encryption for message content. Will protect classified communications against both current and future quantum attacks.

Information governance

Traceability and accountability are built in at every level. Rocket.Chat captures detailed logs of messages, files, and access events, producing compliance-ready records for audits and regulatory reporting. Administrators gain full visibility into activity and authentication, ensuring governance, transparency, and operational integrity across the organization.

Administration security event logging

Logs every administrative action in Rocket.Chat, showing what was changed and by whom. Helps teams quickly spot misconfigurations or unauthorized changes, strengthening operational security.

Audit trails - messages and files

Creates a secure, traceable record of all messages and file activity. Ensures accountability and supports compliance or forensic investigations.

Authentication and access logs

Records all login attempts to detect suspicious access and help enforce security policies.

Compliance-ready reports and exports

Easily export messages, files, and audit logs in formats suitable for regulatory audits. Helps demonstrate adherence to organizational policies and supports governance requirements.

Zero trust architecture

Rocket.Chat is built on zero trust principles, continuously evaluating access requests to ensure users, devices, and sessions are authenticated and authorized. Attribute-based controls enforce least-privilege access, while integration with policy decision points enables dynamic, context-aware enforcement, reducing risk across all communications.

Attribute-based channel access control*

Controls access to channels based on user attributes like role, department, or clearance level. Ensures sensitive conversations are only visible to authorized personnel.

Dynamic attribute-based access controls*

Import attributes from LDAP to automatically adjust user access in real time based on changing attributes or context. Prevents unauthorized access even as team structures or roles evolve.

Support for Policy Decision Point (PDP) integration*

Connects with enterprise PDPs to enforce access rules and automate policy checks. Keeps access decisions centralized while maintaining fine-grained control over all channels.

Security-optimized mobility

Rocket.Chat ensures secure access on the move. Mobile sessions are protected with biometrics and data-at-rest encryption, while push notifications maintain strict privacy controls. Administrators can enforce remote logout and leverage mobile management integrations to maintain full visibility and control, enabling teams to operate securely from any location.

Mobile biometrics

Enforce PIN, fingerprint, or FaceID for app access. Ensures only authorized users can open the app, strengthening device-level security.

Mobile data-at-rest encryption

Encrypts messages and files stored on devices. Keeps sensitive information safe even if a device is lost or stolen.

Secure ID-only push notifications

Sends notifications without exposing message content. Ensures operational alerts remain private and compliant.

Remote device logout

Administrators can log users out from mobile devices remotely. Helps prevent unauthorized access if a device is compromised.

Enterprise Mobility Management (AppConfig) support*

Planned support for EMM/MDM tools via AppConfig. Will allow centralized device configuration and security management.

Push notification privacy controls

Customizes how push notifications appear on devices. Protects sensitive information from being displayed on lock screens or previews.

Custom mobile push gateway

Ability to use the Rocket.Chat gateway or a custom gateway. Use your own APNs/FCM keys, and restrict the app to your server.

Extensibility & Customization

Every mission environment is unique. Rocket.Chat provides the flexibility to embed secure chat into existing systems, integrate with mission apps, and automate workflows through Apps-Engine. Visual and language customization ensures the system reflects the organization’s identity while remaining fully interoperable across units and partners.

Apps integration (Rocket.Chat Marketplace)

Connect Rocket.Chat with pre-built apps from the Marketplace. Extends functionality without custom development, speeding up deployment.

Apps-Engine (custom apps)

Develop custom apps using Apps-Engine, which is a TypeScript-based developer tool with a ready-to-use framework, pre-built components, and modules. Enables tailored workflows and automation to meet your organization’s exact needs.

Embeddable chat (APIs, SDKs or Iframe)

Build fully customized front-ends on Rocket.Chat’s backend or embed the platform directly via iframe. Lets teams and external users communicate securely without leaving your environment.

Visual customization

Allows you to personalize the appearance of your Rocket.Chat workspace, adjusting both the visual theme for a more comfortable and accessible experience and the layout, which includes defining content, applying custom CSS, and incorporating JavaScript. This provides an interface tailored to individual preferences and work environment needs.

White-labeling

Customize Rocket.Chat branding to match your organization. Ensures a consistent visual identity for internal or customer-facing deployments.

Custom themes, emojis and sounds

Tailor the look, feel, and notifications of the platform. Improves user engagement and aligns the interface with organizational culture.

Custom user status and user attributes

Define personalized user statuses and attributes. Provides richer context about roles, availability, or operational function within the team.

System performance and scalability

Operational tempo demands platforms that can scale without interruption. Rocket.Chat scales to support thousands of users, maintain uptime under heavy load, and recover quickly. With microservices scaling and continuous monitoring, agencies can ensure resilient, reliable, and mission-ready communications.

High-volume concurrent users

Handles large numbers of users online at the same time without impacting performance. Ensures mission-critical operations continue smoothly, even during peak usage or coordinated exercises.

High availability architecture

Built with redundancy and failover to prevent downtime. Keeps Rocket.Chat operational round-the-clock which is critical for government and defense teams that cannot afford service interruptions.

Workspace and channel throughput

Optimized to handle high volumes of messages, files, and interactions across multiple workspaces and channels. Ensures teams can communicate seamlessly without delays or message loss.

Performance monitoring and alerts

Track system health in large deployments, including deployments on high availability clusters, using advanced performance monitoring integrated with Grafana and Prometheus.

Server logs

Maintains detailed logs of system activity and resource usage. Supports troubleshooting, compliance, and forensic investigations to meet strict regulatory standards.

Disaster recovery

Comprehensive backup and recovery processes to restore service quickly after failures or incidents (for cloud workspaces only). Minimizes downtime and protects sensitive information in critical environments.

Microservices scaling

Improves scalability and fault isolation within your workspace. By dividing Rocket.Chat into specialized services, each component operates independently, optimizing performance and simplifying maintenance.

Multiple instance architecture

Supports multiple Rocket.Chat instances working together. Allows organizations to segment workloads, improve resilience, and maintain high performance across diverse operational units.

Single instance only

Limited to a single server instance, up to 500 users per workspace

Sovereign AI

Rocket.Chat AI puts you in full control of your intelligence operations. Sensitive data stays within your environment, ensuring sovereignty, compliance, and trust. By leveraging your own models and in-house data, teams receive context-aware answers that drive faster, more accurate decisions. Insights from long threads become actionable knowledge, while governance and access controls guarantee that AI operates securely and in line with organizational policies. Available as an Enterprise add-on.

Model-agnostic architecture

Supports any AI model, giving organizations flexibility to adopt the model that fits their mission. Ensures no lock-in and maximum adaptability for evolving AI strategies.

BYO Self-hosted LLM

Bring your own large language model and run it within your secure environment. Provides full control over data and model behavior while staying compliant with internal policies.

Multi-model support

Leverage multiple AI models concurrently for different tasks. Enables optimized workflows and richer insights across the organization.

Thread and channel summarization

Automatically condenses lengthy discussions into concise summaries. Helps teams quickly catch up on important conversations, enhancing information access and accelerating decision-making.

General Q&A

Many AI tools are trained on limited, publicly available data, which leads to low-quality, generic responses. Enrich your LLM with in-house knowledge using our RAG pipeline for contextually appropriate and business-relevant responses, without having to expose your sensitive data.

Source attribution

AI responses include references to the original sources. Ensures transparency, trust, and accountability in generated insights.

Role-based access control

Apply access policies to AI features based on user roles. Protects sensitive data and ensures only authorized personnel can use specific AI capabilities.

Data pipeline control and governance

Manage and monitor how data flows through AI pipelines. Enables compliance with security, privacy, and operational policies.

Data sensitivity classification support

Enforce security by tagging data with classification levels and only returning results that match a user’s clearance. This keeps sensitive information protected, accessible only to authorized users, and ensures compliance with strict security policies.

Data versioning support

Tracks changes in data over time for AI training or inference. Supports auditability, reproducibility, and governance in AI workflows.

Prompt augmentation

Automatically enhances prompts to improve AI response quality. Saves time and increases consistency in outputs across teams.

Agentic RAG

Intelligent retrieval with multi-step reasoning for actionable insights. Leverage AI agents to autonomously retrieve and generate insights.

Prompt guardrails

Define constraints and safety rules for AI prompts. Ensures AI outputs remain aligned with policy, ethics, and operational objectives.

Intelligent search*

Planned AI-powered search across chats, threads, and files. Will help teams find relevant information faster with context-aware intelligence.

Model Context Protocol (MCP) support*

MCP support lets AI securely access enterprise systems, retrieve knowledge, and trigger AI agents in real time, without leaving the platform. This turns conversations into context-aware, cross-system actions for faster, smarter decisions at scale.

Cross-agency collaboration

Rocket.Chat enables secure collaboration across Mission Partner Environments, connecting federated workspaces and cross-platform bridges. Teams can share multimedia, manage threaded discussions, and communicate in real time, all under strict governance, access controls, and full auditability.

Native Matrix Federation

Rocket.Chat is moving to a native Matrix-compatible federation model to enhance scalability, reliability, and performance. Currently in Alpha, this functionality allows early exploration of secure communication across federated Rocket.Chat instances and Matrix-compatible platforms, helping agencies test cross-organization collaboration while maintaining data control.

Federated Rocket.chat workspaces

Link multiple Rocket.Chat workspaces across agencies. Facilitates collaboration while maintaining control over each organization’s data.

Multimedia sharing - files, audio, attachments, etc

Support for sharing multimedia across federated channels. Enables richer collaboration while keeping communications secure.

Message editing and deletion

Allows users to update or remove messages. Keeps discussions accurate and compliant with communication policies.

Room and user mentions

Notify specific users or groups directly in conversations. Ensures timely attention to critical information.

Typing indicators

See when others are typing in real time. Provides context and reduces miscommunication during live discussions.

Search and join public channels*

Ability to discover and join public channels across federated networks. Makes cross-agency information sharing more seamless.

Threaded discussions

Organize replies within threads. Preserves context in multi-party conversations and improves clarity in collaborative work.

External user invitations

Invite partners or external stakeholders to channels securely. Enables controlled collaboration with outside organizations.

Role-based permissions

Granular control over who can view, post, or manage content across federated rooms. Ensures sensitive information is only accessible to authorized participants.

Microsoft Teams interoperability (bridge)

Bridge Rocket.Chat with Teams for cross-platform communication. Maintains connectivity and workflow continuity across different platforms.

Slack interoperability (bridge)

Bridge Rocket.Chat with Slack workspaces. Supports collaboration without forcing users to switch tools.

Regulatory and standards compliance

Rocket.Chat meets strict regulatory standards across defense and government, including ISO 27001, SOC Type 1, GDPR, Iron Bank certification, and DoD IL6 networks, while fully supporting accessibility for secure, compliant, mission-ready communications.

ISO 27001 certification

Rocket.Chat is certified to ISO 27001 standards. Demonstrates robust information security management practices and commitment to protecting sensitive data.

SOC Type 1 assurance

Independent assessment of Rocket.Chat’s controls and processes. Provides confidence in operational security and internal controls for enterprise deployments.

Support for GDPR compliance

Built-in features to help meet EU data privacy regulations. Ensures proper handling, storage, and processing of personal data.

Iron Bank certification

Rocket.Chat is listed on the DoD Iron Bank; approved for secure DoD software deployment. Confirms security and compliance for government containerized deployments.

DoD ATO upto IL6

Authorized to operate at DoD Impact Level 6. Supports highly sensitive data handling and mission-critical operations.

Classified network operations - NIPR, SIPR, JWICS

Supports deployment in classified networks. Enables secure communications across multiple U.S. government classification levels.

Global accessibility compliance (WCAG 2.1)

Ensures the platform is usable and accessible by all personnel, including those with disabilities.

Deployment and critical infrastructure hardening

Rocket.Chat delivers deployment flexibility for the most demanding environments. Whether operated fully on-premise, hosted with dedicated enterprise resources, or deployed in air-gapped networks, every option is designed to uphold mission security, compliance, and operational resilience.

On-premise infrastructure

Deploy Rocket.Chat entirely within your own environment. Provides full control over data, security, and compliance for sensitive operations.

Premium and dedicated hosting

Access enterprise-grade hosting with dedicated resources. Ensures consistent performance and strong isolation for mission-critical workloads.

Air-gapped operations support

Supports deployment in isolated networks disconnected from the internet. Enables secure communication in highly sensitive environments.

Launchpad deployment support

Streamlined deployment tools to quickly set up Rocket.Chat in enterprise or classified environments. Reduces setup time while ensuring compliance and best practices.

Support

Rocket.Chat provides comprehensive support designed for mission-critical operations. Teams benefit from professional services, rapid incident response, and expedited issue resolution. With round-the-clock access to experts, 24/7 on-call coverage, dedicated hotline support, and long-term support (LTS), organizations can maintain reliable communications.

Professional services

Access expert guidance for deployment, integration, and optimization of Rocket.Chat. Helps ensure smooth implementation and maximum value from the platform.

Support options

Choose from multiple support tiers to match your organization’s needs. Provides responsive assistance to maintain uptime, security, and operational continuity.

Peer-to-peer community assistance

Standard operational support

Standard operational support
- 12×5 on-call coverage
- Desk support
- 1 business day response for all severity levels

Support+ and Mission Critical options

These are available as add-ons to Enterprise customers.

- Support Plus
- 24 X 7 on-call coverage
- Desk portal, email, and hotline support
- 2-hour response time for high-severity incidents
- Direct access to Customer Success Manager

Mission Critical
- 24 X 7 on-call coverage
- Desk portal, email, and hotline support
- 30-minute response for high-severity incidents
- Expedited issue resolution
- Direct access to Customer Success Manager
- Dedicated Technical Management for Mission Critical support

* Planned for release in 2025

Need help finding the right plan?

Every company has different needs —
we are here to help.

Talk to sales

Rocket.Chat pricing

Starter

Pro

Enterprise

Compare all features across plans

Every company has different needs —
we are here to help.

FAQs

Deployed by secure organizations globally

Rocket.Chat pricing

Starter

Pro

Enterprise

Compare all features across plans

Every company has different needs — we are here to help.

FAQs

Deployed by secure organizations globally

Every company has different needs —
we are here to help.