The right plan for you is here.
From startups to large enterprises, our pricing fits the needs of every organization. Choose from self-managed or cloud deployment.
save up to 15% annually!
Monthly
Yearly
Self-managed only
- Up to 50 users
A user is anyone who logs into a specific workspace, regardless of their role (admin, agent, or regular employee). - Up to 100 monthly active contacts (Omnichannel)A contact is considered active when their message is received in the workspace, processed by the routing system, and responded to by an agent.
All premium capabilities, including:
- All omnichannel channels
- Unlimited apps
- Unlimited push notifications
- Read receipts
- Federated Channels and Multi-user DMs
- Advanced LDAP, SAML and Oauth capabilities
- Air-gapped deployment option
(limited to one workspace per organization)
Pro
For growing teams that need
more control
more control
$4
/user/month (self-managed)
Custom quote
- Up to 500 usersA user is anyone who logs into a specific workspace, regardless of their role (admin, agent, or regular employee).
- Up to 100 monthly active contacts (Omnichannel)A contact is considered active when their message is received in the workspace, processed by the routing system, and responded to by an agent.
Everything in Starter, plus:
- Remove Rocket.Chat watermark
- Webform and email support
Add-ons
- Up to 15000 monthly active contacts (omnichannel)Packages of 3,000 MACs up to a cumulative limit of 15,000 MACs (Max of 5 MAC packages).
- Standard cloud hosting +$2/user/month
- Custom usersA user is anyone who logs into a specific workspace, regardless of their role (admin, agent, or regular employee).
- Custom monthly active contacts (Omnichannel)A contact is considered active when their message is received in the workspace, processed by the routing system, and responded to by an agent.
- Custom monthly active users (Chat engine)
Everything in Pro, plus:
- Microservices scalingManage large volumes of users and save on infrastructure expenses with microservices architecture.
- Multiple instance scalingDeploy Rocket.Chat in multiple instances to form a cluster. Reduce downtime rates to improve server performance.
- Custom roles and permissions
- Audit panel
- Device management
- Embedded chat experiencesCreate custom messaging experiences within your app or website by integrating and white labeling Rocket.Chat components and enterprise features.
Add-ons
- Rocket.Chat AIDeploy a secure, on-premise AI solution to maintain data sovereignty and control over proprietary information.
- VoIPVoice calling using the SIP protocol, enabling users to make and receive calls over the internet, whether inside or outside your workspace.
- Premium supportSupport +
• Phone & email support
• 2 hour high priority tickets
Mission Critical
• Phone & email support
• 30min high priority tickets
• Dedicated CSM - Advanced hosting tiersPremium and Dedicated hosting tiers.
- Professional servicesOperations Quick Start, data migration services, design sessions, implementation consulting, upgrade and scale, premium SaaS DevOps.
- Guest usersWork with people who have an email domain outside of your organization - like vendors, partners, and contractors.
Compare plans
Hosting options
Self-managed
Air-gapped
Standard cloud
Premium cloud
• AWS hosted in select regions
• 99.9% Availability SLA30-day version upgrade reschedule
• Add-on servers are available
• Limited Cloud Support (see Terms of Service)
• Volume limits:
‣ 3000 max users
‣ Configurable API rate limiter
‣ 250Gb storage
‣ Unlimited omnichannel conversations/month
• 99.9% Availability SLA30-day version upgrade reschedule
• Add-on servers are available
• Limited Cloud Support (see Terms of Service)
• Volume limits:
‣ 3000 max users
‣ Configurable API rate limiter
‣ 250Gb storage
‣ Unlimited omnichannel conversations/month
Dedicated private cloud
• Available in all AWS regions
• 99.9% Availability SLA
• Version lock within support window
• Add-on servers available
• Extended Cloud Support (see Terms of Service)
• No volume limits
• Multiple environments available
• Incident post-mortems available
• 99.9% Availability SLA
• Version lock within support window
• Add-on servers available
• Extended Cloud Support (see Terms of Service)
• No volume limits
• Multiple environments available
• Incident post-mortems available
Team collaboration essentials
Max users
50
500
Custom
Guest users
Custom
1:1 and group messaging
Unlimited
Unlimited
Unlimited
Basic push notification
Unlimited
Unlimited
Unlimited
File history
Unlimited
Unlimited
Unlimited
Secure push notifications
Unlimited
Unlimited
Unlimited
Teams
Channels
Team mentions
Delivered/read receipt
Threaded discussions
VoIP calling
Voice calling using the SIP protocol, enabling users to make and receive calls over the internet, whether inside or outside your workspace.
Add-on
Native desktop apps (Windows, Mac, Linux)
Native mobile apps (iOS and Android)
Localized in 64 languages
Video conferencing integrations
Matrix federation
Slack and MS Teams bridges
Dark mode
Omnichannel essentials
Max MACs
100
15000
Custom
Routing algorithm
Channel integrations
Analytics and real-time monitoring
Templated messages
Route returning customers
Contact manager routing
Multiple business hours
Chat abandonment handler
On hold queue
Queue waiting time display
Mobile app for agents
Inquiry forwarding
Multiple queues
Conversation priority indicators
Transcript exports
Reports dashboard
Chat engine
Monthly active users
Unlimited
Iframe
SDK
Websockets APIs
Javascript library
Apps
Private apps
Unlimited
Unlimited
Unlimited
Marketplace apps
Unlimited
Unlimited
Unlimited
Marketplace for end users
Administration and user management
Admin console
Basic AD/LDAP user sync
SSO w/SAML (incl. Okta and OneLogIn)
SSO w/Google, 0365
Basic custom OAuth
Basic login settings such as:
• Login via Custom OAuth protocol using a unique identifier
• Load Name, Username and Email from OAuth
• Import Avatar from OAuth
• Login via Custom OAuth protocol using a unique identifier
• Load Name, Username and Email from OAuth
• Import Avatar from OAuth
Basic synchronization
Customizable user interface
Engagement dashboard
Advanced custom OAuth
Assign Rocket.Chat roles based on OAuth roles. Join channels automatically based on OAuth roles.
Advanced AD/LDAP user sync
AD/LDAP group sync
Custom roles and permissions
Device management
Security and compliance
Two-factor authentication
End-to-end encryption
Data loss prevention
Granular data retention policies
Message auditing with exports
Audit panel
Scalability
Microservices
Multiple instances
Need help finding the right plan?
Every company has different needs —
we are here to help.
Talk to salesFAQs
Are there specific programs available for government and public sector customers?
Do you offer special rates for non-profit organizations, open source projects, or educational institutions?
What are the host options available?
I'd like to explore the platform, but I don’t know how to self-host. What alternatives do you offer?
What does MAC mean, and how is it calculated?
What happens if I go beyond the limits of the Starter plan?
How can I upgrade between the available plans?
If my workspace is running a version below 6.5, do I not have access to the Starter and Pro plans?
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