Elsäkerhetsverket, the National Electrical Safety Board, is Sweden’s authority responsible for ensuring high electrical safety and preventing electrical interference. Their mission is to protect people and property from electricity-related hazards while minimizing disruptions to radio communication and business operations in electromagnetic compatibility (EMC). They oversee supervision and market control, develop regulations and guidelines, and contribute to national and international standardization efforts.
Challenge: Finding a compliant and reliable solution for internal communication and coordination
Elsäkerhetsverket, like many other Swedish authorities, had transitioned from Skype for Business to StarLeaf. However, when StarLeaf went bankrupt and was discontinued in 2022, they had to act quickly to ensure their users had a secure and reliable tool for digital communication and collaboration.
Elsäkerhetsverket needed a solution that met strict regulations on handling information and personal data. With evolving data protection laws, using cloud solutions outside the EU was not an option.
To guide their search, they referred to an ESams report from the Digital Collaboration Platform project. Among the recommendations, Rocket.Chat stood out for its usability, which was a decisive factor for Elsäkerhetsverket.
In their search for a replacement, they turned to Redpill Linpro, a trusted partner with a proven track record in implementing secure, compliant solutions for Swedish government agencies.
With security, compliance, and usability as top priorities, Rocket.Chat was chosen for messaging, while Jitsi was selected for video conferencing.
Solution: How Rocket.Chat became integral to the daily government operations
Today, Rocket.Chat is more than just a communication tool for Elsäkerhetsverket; it’s their backbone for productive and reliable collaboration.
Ensuring the highest standards of data security, no matter the deployment
Elsäkerhetsverket's top priority was ensuring regulatory compliance in processing information and personal data. Redpill Linpro’s sovereign, cloud-hosted solution with Rocket.Chat was the perfect fit, ensuring data remained secure within the EU.
How Rocket.Chat powers Elsäkerhetsverket’s mission
A standout feature for Elsäkerhetsverket has been the ability to save chats, allowing users to refer back to previous conversations as needed.
“Being able to save chats and refer to them later makes conversations more efficient and actionable.”
~ Jenny Nilsson, IT Strategist at Elsäkerhetsverket
Here’s how Rocket.Chat supports them to focus on what they do best:
- Real-time communication for daily operations: From quick updates to in-depth discussions, Rocket.Chat keeps employees connected. Messaging and calling are now second nature, seamlessly integrated into their everyday workflows.
- Reliable, crisis-ready messaging: When emergencies strike, Rocket.Chat becomes the lifeline. It provides a secure, reliable channel to coordinate updates, resolve issues, and keep operations running smoothly without disruption.
- Staying connected in a hybrid workplace: Whether working remotely or from the office, Rocket.Chat ensures communication is always within reach. Elsäkerhetsverket benefits from the mobile accessibility to support their hybrid workplace, allowing employees to stay productive and connected from anywhere.
- Coordinate projects seamlessly : From planning to execution, Rocket.Chat helps teams track progress, and deliver updates.
Redpill Linpro: A trusted partner in the EU
Redpill Linpro has helped numerous clients migrate from proprietary collaboration solutions to open-source alternatives. With a secure and integrated approach, they not only host solutions such as Rocket.Chat in its GDPR-compliant data center but also manage, support, and continuously enhance them to meet client’s needs.
Elsäkerhetsverket relied on Redpill’s expertise for a smooth transition. With a proven track record in secure digital workplace solutions for Swedish government agencies, Redpill was the ideal partner for Rocket.Chat.
“Redpill has been an active participant in several projects for Swedish government agencies, and an important partner during the dSam project, which was initiated to find reliable solutions for digital collaboration. They were highly recommended by others in the sector, so we reached out to them for help in choosing the right solution.”
~ Jenny Nilsson, Elsäkerhetsverket
Thanks to Redpill’s efficient implementation, Elsäkerhetsverket was up and running with Rocket.Chat in just two days - a testament to their experience and commitment to supporting government clients.
“We understood Elsäkerhetsverket was in a position where they had to implement a new solution fast, or they would be left without any way to communicate internally since their current tools were being discontinued.“
~ Filipa Lourenco, Redpill Linpro
Redpill Linpro collaborated closely with Elsäkerhetsverket to proactively assess their needs, provide updates on new Rocket.Chat and Jitsi features, plan and execute system updates, and fine-tune configurations to align with Elsäkerhetsverket’s evolving requirements.
Results: Secure, productive and instant communication
Rocket.Chat has enhanced communication and productivity at Elsäkerhetsverket, delivering tangible and impactful results:
- Always connected: No matter where they are, Elsäkerhetsverket’s users can reach colleagues and teams instantly, keeping work moving seamlessly.
- Fewer emails, faster results: Quick video calls have replaced endless email threads, saving time and getting things done faster.
- Crisis-ready messaging: Even if Elsäkerhetsverket's other systems go down, Redpill Linpro’s cloud solution ensures Rocket.Chat remains operational, making it the go-to communication tool in times of crisis.
- Enhanced productivity: By streamlining communication through messaging, audio, and video calls, Rocket.Chat eliminates delays to improve the overall efficiency.
“One of the standout achievements is reliability. Over three years, we have raised only a few support tickets with Redpill Linpro which is a testament to Rocket.Chat’s stability.”
~ Jenny Nilsson, IT Strategist at Elsäkerhetsverket
If you are on the lookout for a communication tool, here is a message from Jenny to you:
“There are many tools out there, and it’s important to choose one that fits your needs. We looked beyond the default options and found Rocket.Chat, which has worked perfectly for us. It’s easy to use and meets all our requirements. Explore your options and pick what works best for you - there isn’t just one tool on the market. We're happy with our choice and have no plans to change it.”
