The need for SMS customer service
Harness the power of SMS communications
[.c-title-comm]Make the customer experience truly convenient[.c-title-comm]
[.c-text-comm]Allow customers to simply text you and get support right away from your customer service team.[.c-text-comm]
[.c-title-comm]Manage all SMS communications from a single platform[.c-title-comm]
[.c-text-comm]Connect your SMS provider (Twilio, Mobex, or Voxtelesy) to Rocket.Chat and start receiving and replying to text messages from within a single hub.[.c-text-comm]
[.c-title-comm]Help customers faster with modern support features[.c-title-comm]
[.c-text-comm]Ticketing system, bots, saved responses, file sharing, and unlimited chat history.[.c-text-comm]
[.c-title-comm]Lead support teams to reach their full potential[.c-title-comm]
[.c-text-comm]Role-based permissions, intuitive dashboards, and real-time performance data.[.c-text-comm]
Everything other platforms do, just no hidden charges.
Free user-initiated messages
With Rocket.Chat, all session messages are free of cost.
Free message templates
Rocket.Chat doesn’t – you only pay the Whatsapp’s standard rate.
Send & receive text messages on Rocket.Chat
Create a new incoming webhook on your SMS provider platform.
Access Rocket.Chat > Administration > SMS.
Enter your Provider Account SID and Auth Token. Hit “Save”. You’re all set! :)
“A huge differentiator to win more business…”
The #1 platform for exceptional customer service
- Integrations with major social channels, chatbots, CRM and machine learning apps
- Open source transparency & flexibility
- Analytics & real-time monitoring tools to gain key insights into CX
- Enterprise-grade security & full data compliance