Why Voice Channel is a critical element to fully enabling your integrated omnichannel strategy
57%
Consumers interviewed believe that using voice enables them to resolve issues faster
The Current State of Customer Care
71%
of respondents say they experienced an increase in productivity from using voice solutions
State of Voice Tech Report
64%
of respondents expect voice tech to be one of the most important aspects of their future enterprise strategy
State of Voice Tech Report
#1
Customer experience is the number one reason to use voice channel
State of Voice Tech Report
Keep your voice communication secure and compliant
Voice is a popular channel to address sensitive information and can't be unprotected.
Take full ownership of your conversations
[.c-text-comm]Leverage secure, self-managed installations in your data center.[.c-text-comm]
Protect the privacy and integrity of your data while in transit
[.c-text-comm]All the traffic is encrypted to enable the Hypertext Transfer Protocol Secure, ensuring more protection against eavesdropping and tampering.[.c-text-comm]
Connect with the most secure VoIP servers
[.c-text-comm]Asterisk, FreePBX and Issabel.[.c-text-comm]
Everything other platforms do, just no hidden charges.
One flat fee per business number to leverage the official WhatsApp API. No setup cost.
Enterprises workspaces only pay the WhatsApp’s standard rate - free of unexpected fees
Say goodbye to landline phones
Less cost, more options
Get more out of voice channels through the possibilities of starting outbound calls and receiving inbound calls with a single click, checking call information and history, muting or holding, adding wrap-up notes and tags to each call, as well as SIP extension management capabilities.
Engage your company to delight your customers from the first contact
Enjoy the convenience of having one unified platform and allow your agents to support customers while being supported by your team or smart automation.
Improve your customer service intelligence
Use #channels or #discussions to centralize communications and decrease average ticket resolution time. It’s never been easier for everyone in the customer service team to be up to date!
Getting started with Voice Channel in Rocket.Chat
See how easy it is to get started.
Voice Channel is available with limited functionality in our Community Edition and with full capabilities in our Enterprise Edition.
Don't you have the benefits of the Enterprise plan yet? Alternatively, you can use our WhatsApp Business paid subscription enabled by 360dialog - a third-party service.
Configure your PBX Server
Enable Voice Channel in your Administration - Settings
Configure WebSocket Server Connection
That’s it! Start receiving and making phone calls via Rocket.Chat!
“A huge differentiator to win more business…”
“Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. The Omnichannel Feature enables us to provide enterprise-level support, a huge differentiator to win more business.”
Mike Schwartz
CEO & Founder at Gluu
Rocket.Chat
The #1 platform for exceptional customer service
- Integrations with major social channels, chatbots, CRM and machine learning apps
- Open source transparency & flexibility
- Analytics & real-time monitoring tools to gain key insights into CX
- Enterprise-grade security & full data compliance
Get to know all customer engagement omnichannel solutions
Trusted by 12M+ users
in over 150 countries
[.c-title-4]Get your questions answered today.[.c-title-4]
After this short call, you'll better understand how to boost your team productivity and customer loyalty with Rocket.Chat and Voice Channel - No obligation.