PRICINGS & PLANS

Select the right plan for your organization

Community

For teams that are ready to control and centralize their communication on Rocket.Chat.

Free

Pro

For businesses ready to step up their team communication and access more features.

  • $3 / User Monthly
  • $30 / User Annually
  • Available for Docker Deployments

Enterprise

For businesses needing high-level scalability, management and unlimited features.

  • Tiered Pricing
  • and
  • Volume Discount
  • Available for Docker Deployments

ARE YOU IN DOUBT?

Compare Our Plans

  • Community
  • Pro
  • Enterprise
CommunityProEnterprise
DEPLOYMENT
UsersRecommended 1kUnlimitedUnlimited
Custom Domain
High Scalability Cluster
TEAM COLLABORATION FEATURES
Messages HistoryUnlimitedUnlimitedUnlimited
Public Channels
Private Channels
Broadcast Channel
Conferencing Server
IntegrationsUnlimitedUnlimitedUnlimited
Multilanguage Interface
Desktop AppsWindows, macOS, LinuxWindows, macOS, LinuxWindows, macOS, Linux
Mobile AppsAndroid, iOSAndroid, iOSAndroid, iOS
End To End Encryption
White Label (Branding)
Read Receipt
Message Auditing Panel
Engagement Dashboard
OMNICHANNEL FEATURES
Manual & Auto Chat Routing
Smart Chat Routing
Queue Management
Transfers
Priority Assignment
Chat Tagging
Canned Responses
Concurrent Chat Limit
Queue Waiting Time
Advanced Queue Monitoring
Office Hours Control
Integrations & API
Analytics API
Realtime Monitoring
Facebook & WhatsApp Integration
SMS & CRM Integration
PRECONFIGURED PROXY SERVERS
Push Notifications1000 monthly10000 monthlyUnlimited
Social Network Login
Omnichannel Integrations
Realtime Translation
ADMINISTRATION
Analytics ReportingHourlyHourly
Multifactor Authentication
Customizable User Permission
LDAP / Active DirectoryBasicReal Time SyncReal Time Sync
RESOURCES
Documentation & Tutorials
Tutorial Videos
Forums
Features or Bugs
SUPPORT
Online Ticket Creation
24/7 Email
24/7 PhoneHigh OnlyAll tickets
Support Entitlement1 Named Contact3 Named Contacts
Post-incident Reports
SLA – INITIAL RESPONSE TIME
Low4 business days1 business day
Medium24 hours6 hours
High (Critical)2 hours30 minutes
ON-DEMAND SERVICES
Onboarding CallIncluded
Migration AssistanceAvailable for Purchase
On-Call Upgrade AssistanceAvailable for Purchase
EXTRAS
Atlassian Integration Apps Bundle
InstallContact UsContact Us

GET DISCOUNTS

We offer special rates to people who do good things around the world

For more information and to check whether your organization is eligible for a concessionary rate:

STILL HAVE QUESTIONS?

Frequently Asked Questions

question

Will the price of my existing plan remain the same despite the price update?

Yes, we are committed to ensuring existing customers remain on the same plan they signed up for. Existing plans will be honoured and grandfathered.

question
How long do trials last?

Every plan has a 14-day free trial.

We will notify users in advance of when the trial is coming to an end.

question
What is the payment system for my workspace?
You can manage your workspace payment at cloud.rocket.chat, payments can be done through debit or credit card. On a monthly basis your workspace will be charged automatically.
question
How do I pay for Rocket.Chat Self-Managed?

Admins can add payment details in their admin panel. To continue with a Self-Managed plan once the trial ends, admins must add their payment details in the admin panel.

Accepted payment methods: Visa/Mastercard/American Express/Discover/Diner’s Club credit & debit cards.
All plans are billed on a monthly basis. Users on a trial will be billed once their trial is over if they have added their payment details.
If your account has correct billing information and has not been closed, your first billing period will begin the day after your trial ends.

question
When can I cancel my plan?

You can cancel your plan at any time and continue to access your workspace for the remainder of your billing month, by emailing support@rocket.chat
If you choose not to stay with us you can request an export of your data.

question
How do I report issues and get support?
question
What is SLA and what are the different levels of issue response times?

Critical Business Impact A critical issue occurring on Rocket.Chat that prevents business operations from occurring or a large number of users are prevented from working with no procedural workaround. Example: data loss or corruption; system crashes; critical functionality not available; large number of users can’t work.
Normal Business Impact An issue causing a partial or non-critical loss of functionality on a production system. A small number of users are affected. Example: some systems functions are not available; small number of users impacted; minor performance problems;
Minimal Business Impact Issue occurring on non-production system or question, comment, feature request, documentation issue or other non-impacting issue. Example: product questions.

question
What reporting do you provide?

You can view a workspace’s total registered users, active users, channels and file storage used.

Try Rocket.Chat SaaS for 14 days. No credit card required

Bronze

For teams that are ready to control and centralize their communication on Rocket.Chat.

  • $2 / User Monthly
  • $20 / User Annually
  • Minimum of 10 Users

Silver

For businesses ready to step up their team communication and access more features.

  • $4 / User Monthly
  • $40 / User Annually
  • Minimum of 10 Users

Gold

For businesses needing high-level scalability, management and unlimited features.

  • Tiered Pricing
  • and
  • Volume Discount

ARE YOU IN DOUBT?

Compare Our Plans

  • Bronze
  • Silver
  • Gold
BronzeSilverGold
DEPLOYMENT
UsersUnlimitedUnlimitedUnlimited
Custom Domain
High Scalability Cluster
TEAM COLLABORATION FEATURES
Messages HistoryUnlimitedUnlimitedUnlimited
Public Channels
Private Channels
Broadcast Channel
Conferencing Server
Storage1TB5TB20TB
Integrations51001000
Multilanguage Interface
Desktop AppsWindows, macOS, LinuxWindows, macOS, LinuxWindows, macOS, Linux
Mobile AppsAndroid, iOSAndroid, iOSAndroid, iOS
End To End Encryption
White Label (Branding)
Read Receipt
Message Auditing Panel
Engagement Dashboard
OMNICHANNEL FEATURES
Manual & Auto Chat Routing
Smart Chat Routing
Queue Management
Transfers
Priority Assignment
Chat Tagging
Canned Responses
Concurrent Chat Limit
Queue Waiting Time
Advanced Queue Monitoring
Office Hours Control
Integrations & API
Analytics API
Realtime Monitoring
Facebook & WhatsApp Integration
SMS & CRM Integration
PRECONFIGURED PROXY SERVERS
Push NotificationsUnlimitedUnlimitedUnlimited
Social Network Login
Omnichannel Integrations
Realtime Translation
ADMINISTRATION
Analytics ReportingDailyHourlyHourly
Multifactor Authentication
Customizable User Permission
LDAP / Active DirectoryBasicReal Time SyncReal Time Sync
RESOURCES
Documentation & Tutorials
Tutorial Videos
Forums
Features or Bugs
SUPPORT
SLA – Monthly Uptime99.9%99.9%
BackupsDailyTwice DailyHourly
Online Ticket Creation
24/7 Email
24/7 PhoneHigh OnlyAll tickets
Support EntitlementAdminsAdminsAdmins
SLA – INITIAL RESPONSE TIME
Low4 business days2 business days1 business day
Medium24 hours12 hours6 hours
High (Critical)2 hours1 hour30 minutes
ON-DEMAND SERVICES
Onboarding CallIncluded
Migration AssistanceAvailable for Purchase
On-Call Upgrade AssistanceAvailable for Purchase
EXTRAS
Atlassian Integration Apps Bundle
Start TrialStart TrialContact Us

GET DISCOUNTS

We offer special rates to people who do good things around the world

For more information and to check whether your organization is eligible for a concessionary rate:

easy

Easy

Rocket.Chat Cloud is the easiest way to install, set up and manage Rocket.Chat. It requires no technical knowledge and you can start a trial in a couple of minutes, no credit card required.

scalable

Scalable

Rocket.Chat’s robust and scalable Cloud, built on Docker and Kubernetes, gives you the benefits of an open source communication platform without having to manage and scale your own infrastructure and support team.

affordable

Affordable

We believe in charging a fair rate for the resources you need rather than for every team member or guest, giving you an affordable and scalable team chat solution for tens of thousands of users. Plus, every plan has a 14-day free trial.

secure

Secure

Every cloud instance runs in its own secure isolated environment which we monitor 24/7. Your data is backed up daily, twice daily or hourly to give you peace of mind in case of an emergency.

STILL HAVE QUESTIONS?

Frequently Asked Questions

question
Will the price of my existing plan remain the same despite the price update?

Yes, we are committed to ensuring existing customers remain on the same plan they signed up for. Existing plans will be honoured and grandfathered.

question
How long do trials last?

Every plan has a 14-day free trial.
We will notify users in advance of when the trial is coming to an end.

question
How does the licensing key work?

After acquiring the enterprise license, a server specific license key will be generated. Once the license is added to the customer service, it will unlock the benefits of the respective license that was acquired. The license key has an expiration date agreed on the purchase and needs to be renewed to keep working.

question
How I add the enterprise license to my server?

To deploy the Rocket.Chat Enterprise, you must use the latest version of docker image. If you have a previous deployment using our community version just replace the old image with this one, all other settings are still valid. To apply the license, simply run the container setting the ROCKETCHAT_LICENSE environment variable. Keep in mind that it will be possible to see in the logs when the license had been successfully validated.

question
How do I know if the Enterprise License was successfully added?

It will be possible to see in the logs when the license had been successfully validated. Also, you can see that when you click on the admin menu, new options will appear, such as Messaging Audit and Messaging Audit Log.

question

How do I pay for Cloud?

Cloud admins can add payment details and manage their account in the Rocket.Chat Cloud Console.
To continue with Cloud once the trial ends, users must add their payment details in the Console.
Accepted payment methods: Visa/Mastercard/American Express/Discover/Diner’s Club credit & debit cards.

question
What is the billing period?

Billing periods vary depending on the chosen plan. Annual plans are paid for 1 year up front, while monthly plans are billed on a monthly basis. Users on a trial will be billed once their trial is over if they have added their payment details.

question
When will my billing period begin?

If your account has correct billing information and has not been closed, your first billing period will begin the day after your trial ends.

question

When can I cancel my plan?

You can cancel your plan at any time and continue to access your workspace for the remainder of your billing period, by emailing cloud.support@rocket.chat
If you choose not to stay with us you can request an export of your data.

question

How do I report issues and get support?

question
What reporting do you provide?

You can view a workspace’s total registered users, active users, channels and file storage used.

question

Are there discounts for certain organizations?

 

Yes, eligible non-profits, FOSS and developer communities or educational organizations may receive concessionary rates for Rocket.Chat Cloud. For more information and to check whether your organization is eligible for a concessionary rate, visit our Concessions page.

Companies in 150 countries trust Rocket.Chat

✔️     The best cost-benefit enterprise communication platform

✔️     Productivity increase of 30% by reducing time with multiple platforms

✔️     Team collaboration made easy, for internal or cross company

✔️     Seamless adaptation for all company sizes

✔️     Powerful APIs, Ldap, Webhooks and Apps

✔️     Data privacy ensured: GDPR, HIPAA, CCPA, you name it

Global recognition

Check what clients are saying

crozdesk quality choice badge 2020
crozdesk trusted vendor badge 2020
Capterra Top 20 for Live Chat Apr-20
Software Advice FrontRunners for Remote Work Apr-20
GetApp Category Leaders for Instant Messaging & Chat Feb-20