7 myths about secure communications debunked

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The average cost of a data breach for enterprises in 2024 was $4.88 million, marking a 10% increase from 2023.

While various factors have caused the surge, one of the reasons is also vulnerable messaging apps. There's a common myth that using encrypted messaging apps is good enough to ensure secure communication that's immune to data breaches. However, that's not entirely true.

In fact, even having a strong password is, at times, not sufficient for protection, as it cannot cover for human errors.

Up to 30% of data breaches at enterprises can be traced back to individual users, often due to risky behaviors such as sharing passwords, reusing them across platforms, or falling victim to phishing scams.

These trends highlight the pressing need for organizations to adopt a holistic approach to communication security by prioritizing employee cybersecurity training, implementing strong password management policies, and addressing widespread myths about protection measures.

In this article, we'll debunk 7 common myths about secure communications and provide practical tips to help you strengthen your security posture.

Debunking 7 common myths about secure communications

Here are the truths behind 7 widespread myths about secure communications, uncovering the gaps that could compromise your security strategy.

Myth 1: End-to-end encryption is foolproof

Reality: Encryption alone cannot secure communications if endpoints are compromised

It's a common misconception that end-to-end encryption (E2EE) is the best method for protecting communications. If endpoints (the devices used to send and receive messages) are compromised, the encryption can be bypassed.

For example, in 2023, a breach occurred when attackers exploited a zero-day vulnerability in the MOVEit Transfer platform, a widely used enterprise communication tool. This incident was attributed to the Clop ransomware group, which utilized a privilege escalation vulnerability (CVE-2023-35708) to gain unauthorized access to sensitive data stored on affected systems.

The attackers used social engineering and malware to infiltrate endpoints, accessing sensitive, decrypted information from devices within a multinational corporation. This incident indicates that encryption cannot safeguard data if the devices involved are compromised.

Actionable insight

Use antivirus software, keep devices updated, and inform users about phishing threats. Incorporating tools like Rocket.Chat can provide added benefits for enterprises.

Rocket.Chat offers features such as end-to-end encryption, data loss prevention, and a message audit panel, ensuring that internal and external communications are safeguarded against unauthorized access. Its compliance with various standards, including ISO 27001 and GDPR, makes it a reliable choice for organizations that must adhere to strict regulatory requirements.

Myth 2: Secure communications are only necessary for large enterprises.

Reality: Cybercriminals exploit weaknesses in enterprise supply chains, often targeting smaller partners to infiltrate larger organizations

Attackers frequently target smaller vendors or service providers, leveraging these entry points to breach larger enterprise systems.

An exploit targeting a vulnerability in JFrog Artifactory enabled attackers to breach Microsoft's network and steal source code.

Actionable insight

Secure communications are important for all businesses, regardless of size. To safeguard sensitive data and operations, implement robust security practices such as encryption, secure email gateways, and regular employee training.

Myth 3: Compliance equals security

Reality: Compliance alone doesn't necessarily guarantee secure communication

While compliance with regulations like GDPR, HIPAA, FINRA, and FedRAMP is crucial, it should be seen as a foundational requirement rather than a comprehensive security solution. Having a compliant communication platform is essential, but enterprises must also consider other critical factors—such as encryption, endpoint security, and user behavior—to ensure robust overall protection.

For example, in April 2024, AT&T experienced a significant data breach affecting "nearly all" of its cellular customers.

The breach involved the unauthorized download of customer data from a third-party cloud platform, compromising records of customer interactions, including phone calls and text messages. Despite AT&T's compliance with various industry regulations, this incident indicates that compliance does not automatically ensure secure communication if security measures are not properly implemented and maintained.

Actionable insight

Enterprises must build a secure communication strategy that goes beyond mere compliance. Regular audits are critical to maintaining compliance and identifying vulnerabilities. Enterprises should also conduct detailed risk assessments, covering internal systems and third-party vendors.

Myth 4: Secure communication platforms are difficult to use

Reality: Modern platforms combine usability with advanced security

The myth that "secure communication platforms are difficult to use" often prevents organizations from embracing essential security measures. However, modern platforms like Rocket.Chat seamlessly integrate advanced security features with user-friendly interfaces, making them accessible for all users.

Actionable insight

To successfully implement secure communication platforms, enterprises should prioritize solutions like Rocket.Chat, which combines advanced security features, and compliance with user-friendly interfaces.

Conducting trials with employees helps ensure the platform meets organizational needs while minimizing training requirements.

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Myth 5: Public cloud services are inherently insecure for communication

Reality: Cloud communication platforms can be secure when configured properly

Public cloud services, when correctly configured, offer robust security features such as encryption, access controls, and private hosting options to ensure secure communication.

Platforms like Rocket.Chat, for instance, allows enterprises to deploy secure communications via hybrid or private cloud configurations.

Actionable insight

Choose platforms that offer private cloud hosting or hybrid deployment options, enabling greater control over data residency and security architecture. Ensure that cloud services are properly configured to meet specific compliance and security requirements.

Myth 6: Secure communications are slow and inefficient

Reality: Advanced tools combine security with real-time performance

The perception that secure communications are inherently slow is outdated. Modern secure communication tools are designed to be fast and efficient.

Actionable insight:

Look for platforms that balance speed and scalability with strong security protocols.

Regularly updating software ensures all communication tools are up-to-date with the latest security patches. Implementing multi-factor authentication (MFA) adds an extra layer of security to protect against unauthorized access. Conducting regular security audits helps review and update security policies and practices to stay ahead of potential threats.

Myth 7: Secure communication systems cannot integrate with existing tools

Reality: Many modern platforms offer APIs for seamless integration

The belief that secure communication systems cannot work alongside existing tools is unfounded; many modern platforms provide APIs and integration capabilities designed to streamline workflows securely.

Rocket.Chat offers seamless integration with CRM systems, project management software, and email clients, allowing enterprises to streamline workflows and maintain security, enabling real-time communication and project tracking without compromising data security.

Actionable insight:

Evaluate tools that can integrate seamlessly into your IT ecosystem without adding complexity. Look for platforms with strong API support and pre-built integrations to ensure smooth and secure workflows.

Rocket.Chat: Trusted secure communication solution

With over 12 million users worldwide in 150+ countries, Rocket.Chat ensures secure and private communication through its innovative, encrypted platform.

Here's how:

Comprehensive security

End-to-end encryption: Rocket.Chat uses end-to-end encryption (E2EE) to ensure that messages and data are encrypted from the sender to the recipient, preventing unauthorized access during transmission.

For example, Rocket.Chat's E2EE feature ensures that even if data is intercepted, it cannot be read without the decryption key.

Role-based access controls: To further enhance security, Rocket.Chat uses role-based access controls (RBAC). This feature allows administrators to define roles and permissions, ensuring that only authorized users can access sensitive information.

For example, a user with a "viewer" role may only have read access, while an "admin" role can modify settings and manage users.

Flexibility for businesses

Open-source platform: Rocket.Chat is an open-source platform, which means it can be customized to meet specific business needs. Organizations can modify the source code to add features, integrate with other tools, or enhance security measures.

For example, a healthcare provider might customize Rocket.Chat to comply with HIPAA regulations by adding specific security features.

Private cloud hosting or on-premises deployment: Businesses have the flexibility to deploy Rocket.Chat in a private cloud or on-premises environment. This provides greater control over data and infrastructure, reducing reliance on third-party providers and enhancing security.

For instance, a financial institution might choose on-premises deployment to ensure sensitive financial data remains within its own data centers.

Scalable and cost-effective

Rocket.Chat offers scalable solutions that cater to both small and medium-sized businesses (SMBs) and large enterprises. With flexible pricing plans and a range of features, organizations can choose a plan that fits their budget and requirements.

For example, a startup might start with a basic plan and scale up as their communication needs grow.

Seamless integration

Rocket.Chat easily integrates with popular tools like Microsoft Teams, Slack, and Jira, supporting secure workflows and enhancing productivity.

For example, a project management team can integrate Rocket.Chat with Jira to streamline communication and task management, ensuring that all discussions and updates are securely managed within the platform.

Compliance-friendly

Rocket.Chat is built to comply with various data protection regulations, including GDPR, HIPAA, and CCPA. This ensures that organizations using Rocket.Chat can meet legal requirements for data privacy and security, reducing the risk of non-compliance penalties.

For example, a European company can use Rocket.Chat to ensure their communication practices align with GDPR requirements.

Commitment to digital accessibility

Rocket.Chat has achieved BITV 2.0 and WCAG compliance, reinforcing its commitment to ensuring digital accessibility. This compliance demonstrates efforts to create an inclusive virtual environment, ensuring that all individuals, regardless of ability, can access and use the platform effectively.

Identity management

With over 180 role permissions, at Rocket.Chat, administrators can ensure proper access while integrating Single Sign-On (SSO) options like Google, GitHub, SAML, AzureAD, and Active Directory/LDAP to simplify secure user authentication.

End note

Understanding these common security myths helps organizations make better decisions about their communication systems. By implementing appropriate security measures and choosing the right tools, businesses can better protect their sensitive data while maintaining efficiency. Consider evaluating your current systems and exploring secure communication platforms that meet your organization's specific needs.

Don't wait until vulnerabilities are exploited—secure your communications today with Rocket.Chat. Contact us now to take the first step toward building a resilient communication infrastructure that protects your sensitive data and supports your business growth.