What’s new with Rocket.Chat in November

Marina Hudek
December 6, 2021
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5
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We are happy to share that Rocket.Chat 4.2.0 is out. 🚀 This version brings many new features and improvements to give our clients more data control and provide a better omnichannel experience. 

Let's see what's new with Team Collaboration, Omnichannel, and Marketplace.

Please visit the official release notes for the whole list of improvements and bug fixes.

Team Collaboration

More control on data sharing over mobile 

Admins can set which user roles will have permissions to upload and download files on the mobile version with the new role-based permissions. It will help them control how the data is shared through the devices and prevent potential data leaks. Learn More.

Enriched conversations auditing capabilities

Now auditors can audit conversations in private rooms and discussions through the Auditing Panel. It will help with random checks and control whether employees are respecting company communication guidelines. Learn More.

LDAP improvements 

We enabled LDAP manual sync to deployments without Enterprise Edition licenses. As a result, Community Edition admins can manually execute background sync. 

For the LDAP bug fixes checklist, please see the release notes

Improved Add user drop-down

All roles with permissions to add users can now visualize the user’s name and username, ensuring they are adding the right person in case of having people with the same name in the workspace.

Omnichannel 

WhatsApp integration 

Omnichannel features just got omni-er with the new WhatsApp integration. WhatsApp for Business integration is available via the Apps Marketplace for all Rocket.Chat workspaces. Start providing efficient customer service through the go-to messaging app for 2 billion users worldwide.

Live Chat video calls 

From now on, Live Chat lets agents have end-to-end video and voice calls with website visitors. 

Real-time video chat support enables agents to offer face-to-face service online and help prospects and customers with issues when text alone isn't enough. This face-to-face nature makes video chat support the next best thing to in-person conversations. So, used well, it can help build better, more personalized customer relationships and increase their satisfaction. Learn More.

Quick reply buttons on Telegram 

The new quick reply feature on Telegram lets our clients automate their support and seamlessly navigate their users through personalized conversations.

Omnichannel Contact Center access management

Admins can now manage default permissions by granting or revoking access to the Omnichannel Contact Center Panel.

Go to Administrator panel -> Permissions -> View Omnichannel Contact Center

Improved filtering options for admins

With the ability to filter on-hold chats through the Omnichannel Admin Panel, managers can have complete control over different conversations statuses.

Go to Omnichannel admin panel -> Current Chats

New REST API capabilities to deal with Omnichannel Business Units

With new REST API endpoints released, developers can deal with Omnichannel Business Units behind the scenes like managers do via UI. Learn More.

Marketplace

Merged Apps and Marketplace tabs

We merged the Apps and Marketplace tabs in the Admin menu to provide seamless and effortless Apps management. By clicking on Apps in the navigation, admins can check Marketplace and their installed apps in a single place.

Go to Administration -> Apps

Mobile App

Check what's new with the latest version of our mobile app.

How to update your workspace to version 4.2.0?

Cloud-hosted workspaces

The release happens automatically on our cloud, so no further action is required from your side. However, remember that upgrading instances might take a few weeks since we wait for the more stable release, so please reach out to our support team if you need to update your version sooner.

Self-managed workspaces

Depending on the installation mode, you might need to update your server manually. Check out our documentation for instructions.

Still not using Rocket.Chat? 

Take the first step by starting a free trial.

Head of Product Marketing at Rocket.Chat. Marina keeps our readers informed about the latest Rocket.Chat product news & improvements.
Marina Hudek
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