Why WhatsApp is the go-to messaging channel for customer care
Communicate with your customers efficiently on WhatsApp
[.c-title-comm]Have a single inbox to expedite customer service[.c-title-comm]
[.c-text-comm]Inquiries, appointments, and more: provide customer service for WhatsApp users from within Rocket.Chat.[.c-text-comm]
[.c-title-comm]Go beyond text messages[.c-title-comm]
[.c-text-comm]Enrich communication with images, files, location, videos, and links. Use template messages to increase customer engagement.[.c-text-comm]
[.c-title-comm]Lead support teams to reach their full potential[.c-title-comm]
[.c-text-comm]Stay in control with role-based permissions, intuitive dashboards and real-time performance data.[.c-text-comm]
[.c-title-comm]Manage sensitive information with peace of mind[.c-title-comm]
[.c-text-comm]Leverage end-to-end encryption and enterprise-grade security.[.c-text-comm]
Everything other platforms do, just no hidden charges.
Free user-initiated messages
Session messages are user-initiated messages to your WhatsApp Business number, usually charged by WhatsApp Business providers.
With Rocket.Chat, all session messages are free of cost.
No extra cost on top of message templates
Rocket.Chat doesn’t – you only pay the WhatsApp’s standard rate.
Efficiency-driven features to improve CSAT and agent performance
Transfer files with speed and security
Improve agents performance with chatbots
Set customer expectations when wait times are longer
Leverage pre-built replies for commonly asked questions
Connect WhatsApp to Rocket.Chat in minutes
Activate the WhatsApp Business app on the Marketplace
Create an account on 360dialog & connect your WhatsApp number to it
Start receiving & replying to WhatsApp messages from within Rocket.Chat
“Rocket.Chat accelerated our client’s digital transformation.”
The #1 platform for exceptional customer service
- Integrations with major social channels, chatbots, CRM and machine learning apps
- Open source transparency & flexibility
- Analytics & real-time monitoring tools to gain key insights into CX
- Enterprise-grade security & full data compliance