Why WhatsApp is the go-to messaging channel for customer care
2 Billion
users worldwide exchange 100B+ messages daily.
WhatsApp User Stats
175M
people send messages to WhatsApp business accounts daily.
WhatsApp Business API 2020 Report
68%
of customers say that WhatsApp is the easiest way to connect with companies.
WhatsApp Business API 2020 Report
112.6%
increase in conversion rate happens when companies text clients after the first interaction.
CrazyEgg Research
Communicate with your customers efficiently on WhatsApp
Streamline customer service while leveraging the #1 social channel to support and sell more.
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[.c-title-comm]Have a single inbox to expedite customer service[.c-title-comm]
[.c-text-comm]Inquiries, appointments, and more: provide customer service for WhatsApp users from within Rocket.Chat.[.c-text-comm]
[.c-title-comm]Go beyond text messages[.c-title-comm]
[.c-text-comm]Enrich communication with images, files, location, videos, and links. Use template messages to increase customer engagement.[.c-text-comm]
[.c-title-comm]Lead support teams to reach their full potential[.c-title-comm]
[.c-text-comm]Stay in control with role-based permissions, intuitive dashboards and real-time performance data.[.c-text-comm]
[.c-title-comm]Manage sensitive information with peace of mind[.c-title-comm]
[.c-text-comm]Leverage end-to-end encryption and enterprise-grade security.[.c-text-comm]
Everything other platforms do, just no hidden charges.
One flat fee per business number to leverage the official WhatsApp API. No setup cost.
Enterprises workspaces only pay the WhatsApp’s standard rate - free of unexpected fees
Efficiency-driven features to improve CSAT and agent performance
Transfer files with speed and security
Allow agents and clients to exchange images, files, audio, location, and videos.
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Improve agents performance with chatbots
Use chatbots to help customers with their most frequently asked questions, saving your agents’ time for cases that require human interaction.
Set customer expectations when wait times are longer
Enable clients to see their queue position and decide if they prefer to wait or come back later.
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Leverage pre-built replies for commonly asked questions
Create triggers and pre-built messages to help agents respond quickly and consistently.
Connect WhatsApp to Rocket.Chat in minutes
See how easy it is to get started.
Already an Enterprise user? This integration is available for workspaces running Rocket.Chat’s 6.0 version or newer.
Don't you have the benefits of the Enterprise plan yet? Alternatively, you can use our WhatsApp Business paid subscription enabled by 360dialog - a third-party service.
Activate the WhatsApp Cloud API on the Marketplace
Create a Facebook Developer Account
Configure your WhatsApp Cloud API and connect your WhatsApp number to it
Start receiving & replying to WhatsApp messages from within Rocket.Chat
“Rocket.Chat accelerated our client’s digital transformation.”
Integrating Rocket.Chat with business tools was crucial to accelerate the digital transformation for our telecom clients, as 95% of their customers are on social media channels. Now, they manage the entire customer service from a single platform.
Gilnei Pellegrin
Product Manager at Syntesis IT
Rocket.Chat
The #1 platform for exceptional customer service
- Integrations with major social channels, chatbots, CRM and machine learning apps
- Open source transparency & flexibility
- Analytics & real-time monitoring tools to gain key insights into CX
- Enterprise-grade security & full data compliance
Get to know all customer engagement omnichannel solutions
Trusted by 12M+ users
in over 150 countries
[.c-title-4]Get your [.c-green]questions answered today.[.c-green][.c-title-4]
After this short call, you'll have a better understanding of how to expand your reach with WhatsApp - No obligation.