Release 9.0 Native XMPP server foundationNative videoABAC-enforced workspace What's new
← All customer stories
Customer story

Many programs. Zero data leakage.

A U.S. federal systems integrator needed engineers to work across classified programs at once, with no chance of data crossing program lines. It runs Rocket.Chat and Pexip on-premises, on a new classified network.

Source anonymized
Industry
U.S. federal systems integrator
Use case
Secure communication across multiple classified programs
Deployment
On-premises, new classified network, with Pexip
Results
Zero data leakage, full auditability
ZeroData leakage between programs

All identifying details are anonymized at the client’s request. The insights and outcomes are accurate.

01 · About

A federal integrator that keeps winning programs.

A large U.S. federal systems integrator wins and manages contracts across many concurrent federal programs. Every new award means standing up a new secure network, while engineers who work across several programs must never carry data from one to another.

It operates in classified environments and runs the internal infrastructure its own teams depend on. With staff embedded in several programs at once, its communication and access control needs go beyond what off-the-shelf tools can meet.

02 · The challenge

Collaborate across programs, with no data crossing between them.

A new federal contract meant a brand-new classified network. Getting the network approved through the PCSA process was expected. The harder problem was what would run on it.

Many engineers worked across programs at different RBAC and IL levels. The integrator needed one platform that served them in every program, with strict separation so information could never reach another program, by intent or by accident.

Key challenges
  • Multi-program workforce. Engineers needed each program’s conversations without mixing them.
  • Different RBAC and IL levels. Each program needed strict, configurable segregation.
  • A new network. The platform had to be approved for and deployed on a net-new classified network, alongside the PCSA process.
  • Auditability. The organization had to prove that no data leaked.
“We needed our engineers to be able to work across multiple programs simultaneously, with absolute confidence that there was zero data leakage between them.”
Program ManagerU.S. federal systems integrator
03 · The solution

Segregated by architecture, not just by policy.

The integrator deployed Rocket.Chat and Pexip on-premises on the new classified network, with a fully segregated communication environment for each program. Access follows each employee’s RBAC and IL assignments, so cross-program access is structurally impossible. The deployment passed every approval in the PCSA process, with full audit logging across all communications.

Why Rocket.Chat and Pexip
  • Role-based access tied to each program’s RBAC and IL levels
  • Program channels isolated by architecture, not only by policy
  • Every message and interaction logged and auditable
  • Runs entirely on the organization’s own classified infrastructure
  • Supported the PCSA approval for the new network
04 · The outcome

Real-time collaboration. Zero data leakage.

Teams now communicate in real time across every program they support, with complete confidence that data stays segregated and controlled. PCSA-approved and operating at the required IL levels, the platform meets the security posture classified program work demands.

01

Zero data leakage

Structural segregation removes the risk of cross-program exposure, even for people on several programs.

02

Real-time collaboration

Low-latency, reliable communication across every program assignment at once.

03

Complete auditability

Full logs give the evidence trail to prove compliance and data integrity.

04

Ready for the next award

The same model is repeated each time a new contract needs a new network.