All identifying details are anonymized at the client’s request. The insights and outcomes are accurate.
The team that keeps a city running in a crisis.
The city faces everything from severe weather to public safety incidents. Its emergency preparedness team makes sure city staff, first responders and partners can work together in real time.
A team of five runs the Emergency Operations Center (EOC), providing communication, shared situational awareness and resource management for about 56 city departments and external partners.
A legacy system that slowed every activation.
The EOC ran on a legacy platform that got in the way exactly when time counted most.
- Slow onboarding. Logging users in took 45 minutes at every activation.
- Complexity. Forms and workflows needed extensive training.
- Lost time. Onboarding delays set EOC activation back by more than an hour.
Easy to use under pressure. Controlled by each department.
After evaluating several options, the team chose Rocket.Chat for its intuitive interface, easy deployment and minimal training.
- An interface people use without training
- Mobile apps, browser access and push notifications, so staff stay reachable anywhere
- Each department sets who joins its channels, for example lieutenants and above for police, battalion chiefs and above for fire
- Pre-configured channels for each kind of incident
- Full conversation history, so incoming teams catch up without long briefings
- Message audits and exports that document every action for FEMA reimbursement
“It transformed how we manage critical communication and situational awareness. The reduced onboarding time from 45 minutes to less than five minutes during EOC activations has enabled faster and more efficient responses.”
90% faster onboarding. Stronger cost recovery.
During federally declared disasters, local jurisdictions may qualify for up to 75% cost reimbursement. Detailed, auditable logs of EOC actions make those claims faster to build and harder to dispute.
Time saved
Onboarding at activation dropped from 45 minutes to under five.
Shared awareness
Leaders and teams across departments follow incidents in real time.
Partners in the loop
City, state and regional partners coordinate resources and information on one platform.
Cost recovery
Message audits strengthen FEMA reimbursement claims.
“Rocket.Chat’s message auditing capabilities have improved our record-keeping, helping us maximize FEMA funding. With detailed logs of Emergency Operations Center actions, we can streamline and strengthen our reimbursement claims.”
Government
Defense
Government