Master Concept is a leading technology advisor and managed service provider in the Asia-Pacific region, with headquarters in Hong Kong and Singapore, and a presence in major cities including China, Taiwan, Malaysia, Australia and the United Kingdom. Trusted by government agencies and enterprises alike, they deliver secure, scalable, and forward-thinking solutions that help government agencies drive digital transformation.
In addition, they also specialize in delivering comprehensive cloud strategies, implementation, and integration support, with deep expertise in secure communication and collaboration technologies.
Challenge: Owning sensitive data and protecting classified conversations
Emails couldn’t keep up
Before Rocket.Chat, government agencies relied on emails for internal communication. The entire process of coordinating over emails was slow, disjointed, and unsuitable for real-time coordination.
Consumer messaging apps introduced risk
To move faster, users began turning to consumer apps like WhatsApp and WeChat. These tools were never designed for secure or sensitive conversations. Messages were sent over third-party networks with no audit trails, no control over where data was stored or who could access it.
Cloud solutions raised data sovereignty concerns
Some departments later adopted Slack and Microsoft Teams which are cloud-hosted providers. Sensitive data was routed through external servers, often across borders, beyond the agency's infrastructure.
The need for a secure, sovereign communications platform
For conversations involving classified topics, long-term planning, or sensitive citizen data, these modes of communicating fell short.
Solution: Hosting communications in-house for data sovereignty
To move away from tools that exposed sensitive data, agencies deployed Rocket.Chat in their own infrastructure.
Self-hosted platform that puts agencies in control
With on-premise hosting, no information leaves government servers. Agencies control exactly where data resides, who has access, and how long records are retained. This setup ensures classified discussions stay within government walls.
”Government agencies needed to bring communications back within their perimeter. Rocket.Chat’s self-hosted deployment option puts full data control back in the hands of agencies. They decide where data lives and who can access it. That’s the level of security government demands.”
~ Dennis Wong, Director & Co-Founder, Master Concept
Conversation history is stored securely, making it easy to trace decision-making, track progress, and maintain a reliable record of discussions over time. This is essential not only for compliance but also for long-term operational clarity and planning.
Built to match the way government agencies work
Rocket.Chat gives agencies the flexibility to customize the platform around their own workflows. They integrated internal tools and systems directly into Rocket.Chat to create a unified operational hub for all users.
“For one of the agencies, real-time weather alerts were delivered automatically to the right teams inside Rocket.Chat. This gave staff advance notice and allowed departments to take timely action, whether it was closing offices or activating contingency plans.”
~ Dennis Wong, Director & Co-Founder, Master Concept
Such custom workflows made communication faster, more responsive, and better aligned with agency needs.
Rocket.Chat adapted to each agency’s unique workflows without forcing changes. This flexibility was critical because it allowed teams to keep using familiar processes while speeding up communication.
Interoperability with Microsoft Teams
“Many agencies still relied on Teams for certain meetings, so Rocket.Chat worked alongside it. There was no need for extra apps or complicated setups. This meant departments could communicate securely across platforms without any security trade-offs or interruptions to their workflow.”
~ Dennis Wong, Director & Co-Founder, Master Concept
Users on Teams and Rocket.Chat can communicate with each other, without having to install new apps or juggle tools.
This cross-platform messaging ability reduces friction and ensures all sensitive communication remains within a controlled, government-approved environment.
Using AI to surface insights and speed up decision-making
Rocket.Chat AI helps agencies work smarter and faster to move at the pace of their critical initiatives.
“One of the agencies uses Rocket.Chat AI to summarize conversations, translate the summary into local languages, and pull key insights from long threads. It saved time, kept teams aligned, and helped them respond quickly when situations changed.”
~ Dennis Wong, Director & Co-Founder, Master Concept
AI also assists these agencies with drafting responses, improving clarity, and pulling relevant information from integrated systems like SharePoint.
This makes day-to-day work more faster and efficient that helps teams act quickly with the right information when they need it.
Enabling secure communication for daily government operations
Rocket.Chat is now the hub for internal communications across multiple agencies. Whether it’s file sharing, real-time messaging, or voice and video calls, everything happens securely inside the platform.
With federation, separate Rocket.Chat deployments can talk to each other while maintaining full data ownership.
Every department manages its own users and channels independently. That’s where our automated and secure user provisioning comes to rescue. Personnel are onboarded automatically and placed in the right spaces from day one without the manual overhead.
“Such high levels of security, control and scale is what makes Rocket.Chat a trusted communication platform for daily government operations. ”
~ Dennis Wong, Director & Co-Founder, Master Concept
Results: Securing communication and maintaining control for critical government operations
Complete control over sensitive data
The self-hosted setup gave agencies full data ownership. They could define exactly where information lived, how long it was stored, and who could access it. This was essential to meet national data protection standards and protect sensitive data.
Secure, unified communication
By adopting Rocket.Chat, government agencies replaced fragmented and insecure communication apps with a single, secure platform that they can fully govern. This change guaranteed that all classified conversations stayed private and secure, removing the risks posed by consumer apps and cloud-hosted tools.
Faster response across departments
Daily operations became noticeably faster and more coordinated. Real-time messaging, secure file sharing, and built-in voice and video calls allowed personnel to act quickly and stay aligned, even across departments. Delays that once slowed critical decisions were significantly reduced.
Automated workflows to drive operational efficiency
Automation and integrations played a key role in simplifying workflows. Updates, alerts, and system notifications were routed directly into the platform, speeding up information flow and reducing manual overhead. When quick action was needed during weather disruptions or emergency planning, this speed and clarity made a difference.
