Seamlessly engage your audience on their preferred channels, enhancing engagement and building confidence in public institutions.
Live Chat: Embed a customizable live chat widget into your webpage.
WhatsApp for Business: Enable real-time, secure, and trusted communication.
SMS: Connect your SMS provider to Rocket.Chat and manage texts seamlessly.
Email: Bring all customer emails into a single platform.
Agents can quickly escalate issues, collaborate with subject matter experts, and share resources such as files and FAQs through private or group channels. With seamless integration into CRMs and other tools, Rocket.Chat optimizes workflows and enhances overall team efficiency.
The Public Defender's Office of the State of São Paulo chose Rocket.Chat for secure information exchange, ensuring legal aid, human rights promotion, and citizens support.
agents across 43 cities
of users choose digital-first support
messages exchanged
Rocket.Chat provides safety nets that regulated sectors cannot treat as optional. Adhere to legal and data protection standards, minimizing risks and liabilities.
Empower agents with tools that streamline interactions and drive efficient request resolution.
Automate repetitive inquiries with chatbots and machine learning apps
or build custom integrations.
Access past citizen requests and conversations effortlessly, no matter how they reach out.
Allows agents to use pre-defined templates for frequently asked questions, saving time and ensuring consistency.
Provide agents with concise interaction summaries, enabling them to pick up conversations quickly and resolve issues faster.
Equip managers with data-driven insights to act faster, minimize inefficiencies, and optimize workflows.
Effortlessly manage, filter, and search through conversations while monitoring live chats in real-time.
Upload and manage secure contact lists, ensuring agents focus only on authorized and relevant contacts.
Organize multiple departments under a single unit for streamlined management.
Customize business hours to align with your team's schedule for optimal coverage.
Create automatic rules to balance workloads and prioritize citizens effectively.
Gain valuable insights into team performance and track key metrics with ease.
Here’s what our customers have to say
