The need for email in customer service communications
Provide fast and personal customer service via email
[.c-title-comm]Help customers faster with modern support features[.c-title-comm]
[.c-text-comm]Ticketing system, custom triggers, and unlimited client chat history.[.c-text-comm]
[.c-title-comm]Accelerate CX with one team inbox[.c-title-comm]
[.c-text-comm]Move away from multiple email inboxes. Bring clients & agents into a single platform.[.c-text-comm]
[.c-title-comm]Automate interactions while staying customer-centric[.c-title-comm]
[.c-text-comm]AI-powered chatbots, pre-built replies, and secure file sharing.[.c-text-comm]
[.c-title-comm]Lead support teams to reach their full potential[.c-title-comm]
[.c-text-comm]Role-based permissions, intuitive dashboards, and real-time performance data.[.c-text-comm]
Everything other platforms do, just no hidden charges.
Free user-initiated messages
With Rocket.Chat, all session messages are free of cost.
Free message templates
Rocket.Chat doesn’t – you only pay the Whatsapp’s standard rate.
Efficiency-driven features that make email customer support a breeze
Attach files to email replies right from Rocket.Chat
Escape the email forwarding nightmare
Improve response times with pre-built replies
See the history of every customer interaction
Connect your email to Rocket.Chat in minutes.
Go to Administration> Email Inboxes > Add new inbox.
Define a name and department to handle the inbox.
Configure SMTP and IMAP servers. Hit “Save”.
Done! :) Your inbox is connected to Rocket.Chat.
“A huge differentiator to win more business…”
The #1 platform for exceptional customer service
- Integrations with major social channels, chatbots, CRM and machine learning apps
- Open source transparency & flexibility
- Analytics & real-time monitoring tools to gain key insights into CX
- Enterprise-grade security & full data compliance