[.c-title-2]Bring customer [.c-red]emails[.c-red] into one secure, easier, and more organized platform[.c-title-2]

Enable agents to provide a great customer experience while maximizing customer satisfaction.

The need for email in customer service communications


of people prefer to reach out to customer service through email over any other channel — including phone, chat, or social media.


of users say email is their favorite support channel because the conversations are recorded and can be referenced.


of customers prefer to send emails instead of being on hold or waiting to interact with a live agent in real-time.

Provide fast and personal customer service via email

Enable agents to help customers via email quickly by concentrating their workload within a productivity-first communications platform.

[.c-title-comm]Help customers faster with modern support features[.c-title-comm]

[.c-text-comm]Ticketing system, custom triggers, and unlimited client chat history.[.c-text-comm]

[.c-title-comm]Accelerate CX with one team inbox[.c-title-comm]

[.c-text-comm]Move away from multiple email inboxes. Bring clients & agents into a single platform.[.c-text-comm]

[.c-title-comm]Automate interactions while staying customer-centric[.c-title-comm]

[.c-text-comm]AI-powered chatbots, pre-built replies, and secure file sharing.[.c-text-comm]

[.c-title-comm]Lead support teams to reach their full potential[.c-title-comm]

[.c-text-comm]Role-based permissions, intuitive dashboards, and real-time performance data.[.c-text-comm]

Everything other platforms do, just no hidden charges.

One flat fee per business number to leverage the official WhatsApp API. No setup cost.

Free user-initiated messages

Session messages are user-initiated messages to your WhatsApp Business number, usually charged by WhatsApp Business providers.

With Rocket.Chat, all session messages are free of cost.

No extra cost on top of message templates

WhatsApp message templates are specific for businesses notifications or customer care messages. Most vendors charge an extra fee for each templated message.

Rocket.Chat doesn’t – you only pay the WhatsApp’s standard rate.

Efficiency-driven features that make email customer support a breeze

Attach files to email replies right from Rocket.Chat

Enable agents and clients to exchange images, files and videos.

Escape the email forwarding nightmare

Bring colleagues into conversations in real-time to solve cases faster.

Improve response times with pre-built replies

Create saved replies for commonly asked questions. Set rules to close inactive conversations to keep agents focused.

See the history of every customer interaction

Quickly access past conversations regardless of which channel they reconnect with you from.

Connect your email to Rocket.Chat in minutes.

See how easy it is to get started.
Already a user? This integration is available with every Rocket.Chat edition.
  1. Go to Administration> Email Inboxes > Add new inbox.
  2. Define a name and department to handle the inbox.
  3. Configure SMTP and IMAP servers. Hit “Save”.
  4. Done! :) Your inbox is connected to Rocket.Chat.

“A huge differentiator to win more business…”

“Thanks to Rocket.Chat, we figured out how to win customers without sending engineers on site. The omnichannel feature enables us to provide enterprise-level support…”
Mike Schwartz
CEO & Founder at Gluu


The #1 platform for exceptional customer service

  • Integrations with major social channels, chatbots, CRM and machine learning apps
  • Open source transparency & flexibility
  • Analytics & real-time monitoring tools to gain key insights into CX
  • Enterprise-grade security & full data compliance
Get to know all customer engagement omnichannel solutions

Trusted by 12M+ users
in over 150 countries