[.c-title-2]Get closer to your customers with [.c-blue]Live Chat[.c-blue] on your website.[.c-title-2]

Support customers right on your website. Manage all customer conversations from a single platform.

Live Chat: The inevitable tool for customer engagement & higher transactions

79%

of companies that offer Live Chat support saw an increase in customer retention, sales, and revenue.

38%

of prospects are more likely to buy from a company if they offer Live Chat support.

46%

of customers affirm to prefer Live Chat, compared to just 29% for email, and 16% for social media.

Make the first impression count

Harness the power of a Live Chat widget to provide an outstanding customer experience to your website visitors.

[.c-title-comm]Have a fully customizable widget[.c-title-comm]

[.c-text-comm]Customize the Live Chat widget, set queuing rules, and automate support actions with our open API.[.c-text-comm]

[.c-title-comm]Leverage AI-powered chatbots & modern chat features[.c-title-comm]

[.c-text-comm]Speed up interactions with quick replies, custom triggers, and file sharing.[.c-text-comm]

[.c-title-comm]Accelerate CX with one team inbox[.c-title-comm]

[.c-text-comm]Centralize your support workload on a single view. Handle all customer interactions from a single platform.[.c-text-comm]

[.c-title-comm]Lead support teams to reach their full potential[.c-title-comm]

[.c-text-comm]Stay in control with role-based permissions, intuitive dashboards, and real-time performance data.[.c-text-comm]

Everything other platforms do, just no hidden charges.

One flat fee per business number to leverage the official WhatsApp API with numerous advantages.

Free user-initiated messages

Session messages are user-initiated messages to your Whatsapp Business number, usually charged by Whatsapp Business providers.

With Rocket.Chat, all session messages are free of cost.

Free message templates

WhatsApp message templates are specific for businesses notifications or customer care messages. Most vendors charge an extra fee for each templated message.

Rocket.Chat doesn’t – you only pay the Whatsapp’s standard rate.

Efficiency-first features to help your agents delight website visitors

Reduce handling time with chatbots

Let a chatbot help your customers with their most frequently asked questions. Save your agents’ time for chats that require human interaction.

Set customer expectations when wait times are longer

Enable clients to see their queue position and decide if they prefer to wait or come back later.

Build triggers for a quicker first response

Automate messages, prioritize conversations and create specific rules to support clients faster.

Go beyond text messages

Enable clients to share images, files, location, videos, and links.

Add a Live Chat widget to your website in minutes

See how easy it is to get started.
Already a user? This integration is available with every Rocket.Chat edition.
  1. Go to Administration > Omnichannel and enable the Live chat feature.
  2. Choose the widget’s color, title, channels that will receive the messages and more.
  3. Access the Omnichannel Settings > Live Chat installation.
  4. Copy the piece of code & paste it above the last </body> tag of your website.
  5. You’re all set :) The widget will appear on the bottom right corner of your website.

“A huge differentiator to win more business…”

“Thanks to Rocket.Chat, we figured out how to win customers without sending engineers on site. The omnichannel feature enables us to provide enterprise-level support…”
Mike Schwartz
CEO & Founder at Gluu

Rocket.Chat

The #1 platform for exceptional customer service

  • Integrations with major social channels, chatbots, CRM and machine learning apps
  • Open source transparency & flexibility
  • Analytics & real-time monitoring tools to gain key insights into CX
  • Enterprise-grade security & full data compliance
Get to know all customer engagement omnichannel solutions

Trusted by 12M+ users
in over 150 countries