Live Chat: The inevitable tool for customer engagement & higher transactions
79%
of companies that offer Live Chat support saw an increase in customer retention, sales, and revenue.
Kayako
38%
of prospects are more likely to buy from a company if they offer Live Chat support.
Crazy Egg
46%
of customers affirm to prefer Live Chat, compared to just 29% for email, and 16% for social media.
Super Office Research
Make the first impression count
Harness the power of a Live Chat widget to provide an outstanding customer experience to your website visitors.
[.c-title-comm]Have a fully customizable widget[.c-title-comm]
[.c-text-comm]Customize the Live Chat widget, set queuing rules, and automate support actions with our open API.[.c-text-comm]
[.c-title-comm]Leverage AI-powered chatbots & modern chat features[.c-title-comm]
[.c-text-comm]Speed up interactions with quick replies, custom triggers, and file sharing.[.c-text-comm]
[.c-title-comm]Accelerate CX with one team inbox[.c-title-comm]
[.c-text-comm]Centralize your support workload on a single view. Handle all customer interactions from a single platform.[.c-text-comm]
[.c-title-comm]Lead support teams to reach their full potential[.c-title-comm]
[.c-text-comm]Stay in control with role-based permissions, intuitive dashboards, and real-time performance data.[.c-text-comm]
Everything other platforms do, just no hidden charges.
One flat fee per business number to leverage the official WhatsApp API. No setup cost.
Enterprises workspaces only pay the WhatsApp’s standard rate - free of unexpected fees
Efficiency-first features to help your agents delight website visitors
Reduce handling time with chatbots
Let a chatbot help your customers with their most frequently asked questions. Save your agents’ time for chats that require human interaction.
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Set customer expectations when wait times are longer
Enable clients to see their queue position and decide if they prefer to wait or come back later.
Build triggers for a quicker first response
Automate messages, prioritize conversations and create specific rules to support clients faster.
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Go beyond text messages
Enable clients to share images, files, location, videos, and links.
Add a Live Chat widget to your website in minutes
See how easy it is to get started.
Already a user? This integration is available with every Rocket.Chat edition.
Don't you have the benefits of the Enterprise plan yet? Alternatively, you can use our WhatsApp Business paid subscription enabled by 360dialog - a third-party service.
Go to Administration > Omnichannel and enable the Live chat feature.
Choose the widget’s color, title, channels that will receive the messages and more.
Access the Omnichannel Settings > Live Chat installation.
Copy the piece of code & paste it above the last </body> tag of your website.
You’re all set :) The widget will appear on the bottom right corner of your website.
“A huge differentiator to win more business…”
“Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. The Omnichannel Feature enables us to provide enterprise-level support, a huge differentiator to win more business.”
Mike Schwartz
CEO & Founder at Gluu
Rocket.Chat
The #1 platform for exceptional customer service
- Integrations with major social channels, chatbots, CRM and machine learning apps
- Open source transparency & flexibility
- Analytics & real-time monitoring tools to gain key insights into CX
- Enterprise-grade security & full data compliance
Get to know all customer engagement omnichannel solutions
Trusted by 12M+ users
in over 150 countries
