Live Chat: The inevitable tool for customer engagement & higher transactions
Make the first impression count
[.c-title-comm]Have a fully customizable widget[.c-title-comm]
[.c-text-comm]Customize the Live Chat widget, set queuing rules, and automate support actions with our open API.[.c-text-comm]
[.c-title-comm]Leverage AI-powered chatbots & modern chat features[.c-title-comm]
[.c-text-comm]Speed up interactions with quick replies, custom triggers, and file sharing.[.c-text-comm]
[.c-title-comm]Accelerate CX with one team inbox[.c-title-comm]
[.c-text-comm]Centralize your support workload on a single view. Handle all customer interactions from a single platform.[.c-text-comm]
[.c-title-comm]Lead support teams to reach their full potential[.c-title-comm]
[.c-text-comm]Stay in control with role-based permissions, intuitive dashboards, and real-time performance data.[.c-text-comm]
Everything other platforms do, just no hidden charges.
Free user-initiated messages
With Rocket.Chat, all session messages are free of cost.
Free message templates
Rocket.Chat doesn’t – you only pay the Whatsapp’s standard rate.
Efficiency-first features to help your agents delight website visitors
Reduce handling time with chatbots
Set customer expectations when wait times are longer
Build triggers for a quicker first response
Go beyond text messages
Add a Live Chat widget to your website in minutes
Go to Administration > Omnichannel and enable the Live chat feature.
Choose the widget’s color, title, channels that will receive the messages and more.
Access the Omnichannel Settings > Live Chat installation.
Copy the piece of code & paste it above the last </body> tag of your website.
You’re all set :) The widget will appear on the bottom right corner of your website.
“A huge differentiator to win more business…”
The #1 platform for exceptional customer service
- Integrations with major social channels, chatbots, CRM and machine learning apps
- Open source transparency & flexibility
- Analytics & real-time monitoring tools to gain key insights into CX
- Enterprise-grade security & full data compliance