[.c-title-2]Manage [.c-blue]Telegram[.c-blue] conversations from a single inbox.[.c-title-2]

Improve customer service and maximize customer satisfaction by centralizing Telegram messages on Rocket.Chat.

The need to provide customer service on Telegram

100M

monthly active users worldwide choose Telegram as their daily messaging app.

15B

the number of daily messages sent by Telegram users worldwide daily.

85%

the average message opening rate on Telegram.

Harness the power of Telegram conversations

Delight Telegram customers while achieving maximum customer service performance.

[.c-title-comm]Engage clients with multimedia chat[.c-title-comm]

[.c-text-comm]Enable customers to send pictures, videos, audio, or documents.[.c-text-comm]

[.c-title-comm]Help customers faster with modern support features[.c-title-comm]

[.c-text-comm]Ticketing system, bots, saved responses, file sharing, and unlimited chat history.[.c-text-comm]

[.c-title-comm]Accelerate CX with one team inbox[.c-title-comm]

[.c-text-comm]Move away from multiple email inboxes. Handle support workload on a single platform.[.c-text-comm]

[.c-title-comm]Lead support teams to reach their full potential[.c-title-comm]

[.c-text-comm]Role-based permissions, intuitive dashboards, and real-time performance data.[.c-text-comm]

Everything other platforms do, just no hidden charges.

One flat fee per business number to leverage the official WhatsApp API with numerous advantages.

Free user-initiated messages

Session messages are user-initiated messages to your Whatsapp Business number, usually charged by Whatsapp Business providers.

With Rocket.Chat, all session messages are free of cost.

Free message templates

WhatsApp message templates are specific for businesses notifications or customer care messages. Most vendors charge an extra fee for each templated message.

Rocket.Chat doesn’t – you only pay the Whatsapp’s standard rate.

Communicate with customers efficiently on Telegram

Transfer files with speed and security

Allow agents and clients to exchange images, files, audio, location, and videos.

Improve response times with pre-built replies

Create saved replies for commonly asked questions. Set rules to close inactive conversations to keep agents focused.

Choose specific teams to handle Telegram customers

Support clients faster by defining specific teams and departments to receive all Telegram messages.

See the history of every customer interaction

Quickly access past conversations regardless of which channel they reconnect with you from.

Connect a Telegram bot to Rocket.Chat in minutes

See how easy it is to get started.
Already a user? This integration is available with every Rocket.Chat edition.
  1. Create a new bot (BotFather) on Telegram.
  2. Install the Telegram app from within Rocket.Chat’s Marketplace.
  3. Paste the Telegram API token on your Telegram app within Rocket.Chat.
  4. You are all set! Start chatting with Telegram customers :)

“A huge differentiator to win more business…”

“Thanks to Rocket.Chat, we figured out how to win customers without sending engineers on site. The omnichannel feature enables us to provide enterprise-level support…”
Mike Schwartz
CEO & Founder at Gluu

Rocket.Chat

The #1 platform for exceptional customer service

  • Integrations with major social channels, chatbots, CRM and machine learning apps
  • Open source transparency & flexibility
  • Analytics & real-time monitoring tools to gain key insights into CX
  • Enterprise-grade security & full data compliance
Get to know all customer engagement omnichannel solutions

Trusted by 12M+ users
in over 150 countries