Press Release
Unated States, Delaware
March 25, 2021

Rocket.Chat Named A Top 20 Best Live Chat Solution for the Second Consecutive Year

Rocket.Chat Named A Top 20 Best Live Chat Solution for the Second Consecutive Year
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Our Omnichannel solutions allow companies to chat in real-time with the customers visiting their website. Now, for the second year in a row, Rocket.Chat is on the Capterra’s Live Chat Shortlist Report as a Top 20 Most Popular Live Chat Software. This recognition as an Established Player in our field is a result of our continuous efforts to improve the Omnichannel solutions to streamline your communication with your website visitors.

Read More: What Is Omnichannel & Why It Is Crucial For Businesses?

Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel features enabled us to provide enterprise-level support, a huge differentiator to win more business.

Mike Schwartz

Mike SchwartzCEO & Founder of Gluu

Top 20 of 415 Companies: Why Rocket.Chat is One of the Best Live Chat Solutions

Capterra’s Live Chat Shortlist Software Report
Rocket.Chat was named an Established Player on Capterra’s Live Chat Shortlist Software Report

Capterra is a leading, world-renowned review platform that supports technology organizations in finding the best tech solutions available. They use exclusive data, product ratings, and trusted reviews from verified users to build their shortlists. To be featured on Capterra’s Live Chat Shortlist, companies must offer core live chat functionality. Rocket.Chat made it to the Top 20 by providing that and more for our users:

  • Sell and support customers on their favorite channels: WhatsApp, Facebook Messenger, Twilio, Live Chat, SMS — you name it. Our integrations allow you to give support and create sales and retention campaigns for leads and existing customers.
  • Easily scale your customer service: Integrate Rocket.Chat with the main chatbot & machine learning providers: Dialogflow, RASA and Ilhasoft (IBM Watson, Amazon Lex, Azure Bot Service, Algolia, Chatfuel coming soon)
  • Bring customers and teams together: Centralize customer service and team collaboration with ultimate software flexibility so you can stay on top of your customer demands.
  • Manage your support team effectively: Powerful custom reports for admins grouped with flexible data visualizations, a rich engagement dashboard, and more.
  • Secure your data: Leverage the open-source transparency of Rocket.Chat with end-to-end encryption chats. No need to install external apps.

Disclaimer: Capterra Shortlist reports is derived from the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Capterra or its affiliates. Gone are the days when the customer journey was divided into physical and digital scenarios. We’re very proud to see how our Omnichannel solutions have been enabling companies worldwide to offer seamless and secure customer experiences, regardless of the customers touchpoints.

 Renato Becker

Renato Becker Omnichannel Product Manager of Rocket.Chat

Rocket.Chat’s mission is to empower your business by streamlining your communications with customers through a private and secure platform. A massive shout out to our loyal customers—we love hearing how our software is empowering our users to improve the customer service experience. We will continue implementing ways to provide you and your customers with the best live chat experience. See below why our Omnichannel users enjoy using our Live Chat service.

Product Marketing Manager at Rocket.Chat. Lucia keeps our readers informed about the latest Rocket.Chat product news & improvements.
Lucia Fallavena

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