Trusted by 12M+ users to keep their conversations secure
Meet your audience where they already are
Support citizens and customers on their preferred channels from a single interface without compromising data privacy and security
Live Chat
Customize the Live Chat widget, queuing rules and automate support actions with our open API. Deploy on-premises for complete data sovereignty. With the RC license, Live Chat is a native channel, eliminating additional integration costs.
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WhatsApp for Business
Harness the power of real-time interactions with individuals on the world's most popular messaging app, backed by strong data privacy to ensure trusted communication at all times.
Allow citizens and customers to contact you by email while your team responds, stores, and analyzes data using an interface suited for scalable assistance.
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SMS
Connect your SMS provider—Twilio, Mobex, or Voxtelesy—to Rocket.Chat and manage all your text messaging in one platform. Use our native dev tools to build custom integrations, tailored to your needs
Popular social channels
Rocket.Chat is also ready to integrate with popular social media messaging tools, including Telegram, Facebook Messenger, and Instagram Direct.
Identity verification
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Easily verify that your contact is who they claim to be, safeguarding sensitive information while ensuring compliance with legal requirements such as Know Your Customer (KYC).
Advanced security and privacy options
02
Automatically route only trusted or verified contacts to support queues, reducing fraud and helping your team focus on what really matters.
Granular permission controls
03
Set up custom roles and use Rocket.Chat’s 180+ permissions to give users the right access based on their responsibilities.
Audit readiness
04
Keep a comprehensive record of communications for audit, compliance, and legal purposes. Share each conversation via email or PDF with patients, customers or citizens in just a few clicks
Safeguard your service with best-in-class security standards
Rocket.Chat provides the safety nets that regulated sectors cannot treat as optional while enhancing citizen, patient, or customer service
Safeguard your service with best-in-class security standards
Rocket.Chat provides the safety nets that regulated sectors cannot treat as optional while enhancing citizen, patient, or customer service
Safeguard your service with best-in-class security standards
Rocket.Chat provides the safety nets that regulated sectors cannot treat as optional while enhancing citizen, patient, or customer service
Safeguard your service with best-in-class security standards
Rocket.Chat provides the safety nets that regulated sectors cannot treat as optional while enhancing citizen, patient, or customer service
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Mr. Erik Arnesen
Head of IT, Public Defender's Office of the State of São Paulo (DPESP)
Elias Tavares
Director-president at IMA Campinas
"We have already supported over 1M citizen cases using Rocket.Chat. Today, the solution is absolutely critical to our day-to-day operations."
Mr. Erik Arnesen
Head of IT, Public Defender's Office of the State of São Paulo (DPESP)
“We couldn't just create a channel on WhatsApp or other popular personal apps due to security and administrative management issues across customer service. That's where the integration provided by the Rocket.Chat platform became the missing piece we needed.”
Elias Tavares
Director-president at IMA Campinas
Why both agents and managers love Rocket.Chat
Unlimited and unified cross-channel chat history
Easily locate past customer requests and conversations, regardless of how they reach out
Canned Responses
Enhance response times with pre-saved replies for frequently asked questions
Intuitive management of inactive chats
Assist agents in resolving inquiries faster by automatically closing inactive chats
Summarized conversations with AI
Equip agents with concise summaries of customer interactions, enabling them to quickly pick up conversations and resolve issues faster
Team collaboration
Collaborate effortlessly with colleagues or escalate cases directly within the platform, boosting teamwork and minimizing response times
Simultaneous chat limit & waiting queue
Optimize your support workload while minimizing customer waiting times
Intuitive Contact Center
Manage, filter, and search through all conversations effortlessly. Monitor live chats in real-time to ensure service standards are consistently upheld.
Analytics & engagement dashboard
Easily track and get insights into your team’s performance.
Smart chat routing & priority assignment
Create automatic rules to balance agents’ workload and prioritize clients
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Business units
Group a set of departments for management purposes. Managers can make a unit of multiple departments and assign a monitor to oversee them.
Flexible business hours
Set business hours according to your team schedule.
Conversation priority indicators
Organize your service queues with customizable visual indicator
Personalized contact lists
Upload your organization’s contact list to streamline operations and enhance security, ensuring your agents focus only on authorized contacts.