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Self-Managed
Host your own workplace on-premises or in the cloud
SaaS
Free Trial of Rocket.Chat SaaS for 14 days. No credit card required
Community
Pro
Enterprise
Features
Community
Enterprise
Deployment
Users Info Recommended 1K Unlimited Yes
Custom Domain Info Yes Yes Yes
High Availability Info Yes
Team Collaboration Features
Message History Info Unlimited Unlimited Unlimited
Public and Private Channels Info Yes Yes Yes
Broadcast Channels Info Yes Yes Yes
Conferencing Server Info Yes Yes Yes
Apps & Integrations Info Unlimited Unlimited Unlimited
Multi Language Interface Info Yes Yes Yes
Desktop Apps Info Windows, macOS, Linux Windows, macOS, Linux Windows, macOS, Linux
Mobile Apps Info Android, iOS Android, iOS Android, iOS
Guest Users Info Yes Yes Yes
End to End Encryption Info Yes Yes Yes
White Label (Branding) Info Yes Yes Yes
Secured Push Notifications Info Yes
Read Receipt Info Yes
Message Audit Panel Info Yes
Engagement Dashboard Info Yes
Omnichannel Basic Standard Premium
Manual & Auto Chat Routing Info Yes Yes Yes
Queue Management Info Yes Yes Yes
Transfers Info Yes Yes Yes
Chat Tagging Info Yes Yes Yes
Single-Business Hours Control Info Yes Yes Yes
Integrations & API Info Yes Yes Yes
Real Time Monitoring Info Yes Yes Yes
SMS & CRM Integration Info Yes Yes Yes
Omnichannel Proxy API Info Yes Yes
Analytics API Info Yes
Priority Assignment Info Yes
Smart Chat Routing Info Yes
Canned Responses Info Yes
Concurrent Chat Limit Info Yes
Queue Waiting Time Info Yes
Business hours for Multiple Departments Info Yes
Advanced Queue Monitoring Info Yes
Last Chatted Agent Preferred Info Yes
Administration
Push Notifications Info 10000 Monthly 25000 Monthly Unlimited
Analytics Reporting Info Hourly Hourly
Multifactor Authentication Info Yes Yes Yes
Customizable User Permission Info Yes Yes Yes
LDAP/Active Directory Info Basic Basic Enhanced
Social Network Login Info Yes Yes
Support
Online Ticket Creation Info Yes Yes
24/7 Email Info Yes Yes
24/7 Phone Info High Only All tickets
Support Entitlement Info 1 named contact 3 named contacts
Post Incident Report Info Yes
SLA Basic Standard Premium
Low Info 2 business days 1 business day
Medium Info 12 hours 6 hours
High Info 1 hour 30 minutes
Security & Compliance
End to End Encryption Info Yes Yes Yes
Security File Upload Info Yes Yes Yes
Data Loss Prevention Info Available for Purchase Available for Purchase Yes
Marketplace
Free Apps Info Yes Yes Yes
Atlassian Integration Bundle Info Available for Purchase Available for Purchase Yes
Resources
Documentation & Tutorials Info Yes Yes Yes
Tutorial Videos Info Yes Yes Yes
Forums Info Yes Yes Yes
Features or Bugs Info Yes Yes Yes