[.c-title-3]How Gluu Managed To Win Large Enterprise Customers With Rocket.Chat[.c-title-3]

“Thanks to Rocket.Chat, we figured out how to win customers without sending engineers on site. The omnichannel feature enables us to provide enterprise-level support…”
Mike Schwartz
CEO & Founder at Gluu

Industry

IT

Use case

Have fully private communication platform with end-to-end encryption.

Number of users

45 users

Industry

IT

Use case

Have fully private communication platform with end-to-end encryption.

Main Results

45 users


About Gluu

Managing users and passwords for different applications can be a real challenge. especially if you are an enterprise admin. The stakes are high–get it wrong and hackers may compromise your organization. That’s why Gluu has been helping different organizations to centralize digital authentication since 2009.

The Gluu Server is the most comprehensive open-source identity platform on the market. Their Cloud-Native distribution horizontally scales to meet the most demanding requirements, even an impressive billion authentications per day.

As a software vendor, Gluu serves enterprise customers who have economies of scale in IT. Many of their customers are in highly regulated industries that prefer not exposing their identity data to third-party hosted services, including military, banking, telecommunication, and healthcare companies.

Challenge

With a remote distributed global team of 45 people, chat communication was always essential for Gluu. As a security vendor, private communication achieved via end-to-end encryption was an absolute must.

The leadership team at Gluu was concerned with the potential privacy risks involved in mainstream communication platforms. It was unclear who could be monitoring communication, or where data was persisted. Mike Schwartz, Founder and CEO of Gluu, was particularly concerned that communication could be intercepted with, or even without, the consent or knowledge of the platform.

“Thanks to Rocket.Chat, we figured out how to win customers without sending engineers on site. The omnichannel feature enables us to provide enterprise-level support…”
Mike Schwartz
CEO & Founder at Gluu

Results

Gluu has been using Rocket.Chat for the past three years. Besides the improvement in team collaboration, Mike really likes the great user experience provided by Rocket.Chat. In five years, Gluu has not fielded any questions from any employee about how to use Rocket.Chat. In Mike’s words: "It’s immediately obvious how you use it".

Besides pointing to the great usability of Rocket.Chat, Gluu has built a few automation to make their daily tasks easier. GitBot is one of them. No matter what code is entered into GitHub, an automatic notification is sent out to a specific Rocket.Chat channel and the assigned emails.

They also value the ability to audit conversations related to partners and their internal team. Having a text transcript of the conversation was very useful so they could go back to it whenever it was necessary.