How German Universities improve their communication with Rocket.Chat

“In times of networked and mobile working, a tool like Rocket.Chat has become indispensable. Rocket.Chat now serves as one of the central communication platforms on the Göttingen Campus and far beyond.”
Björn Braunschweig, System Administrator at GWDG

Industry

Education

Use case

Collaborate with students and staff through a secure and flexible platform

Number of users

2,700 employees and thousands of students

Industry

Education

Use case

Collaborate with students and staff through a secure and flexible platform

Main Results

2,700 employees and thousands of students


About GWDG

The GWDG is a joint institution of the Georg-August-University Göttingen and the Max-Planck-Society and fulfills the function of a computing and IT competence center. As in Göttingen, the Bielefeld Rocket.Chat installation is operated in the data center of the Bielefeld IT Service Center BITS.

Challenge

We live in times where scientists’ work and research constantly changes constellations beyond the boundaries of their own university or institution. Therefore, relying on a fast communication tool is a must for academic teams that seek high compliance and privacy of data.

The Bielefeld University and the Gesellschaft für wissenschaftliche Datenverarbeitung mbH Göttingen (GWDG) needed a highly compliant software compatible with its IT security guidelines and the GDPR to ensure very high availability.

“In times of networked and mobile working, a tool like Rocket.Chat has become indispensable. Rocket.Chat now serves as one of the central communication platforms on the Göttingen Campus and far beyond.”
Björn Braunschweig, System Administrator at GWDG

Results

After a extremely positive feedback from a test phase, in 2017, Rocket.Chat was chosen as a regular service in the portfolio of both institutions. Since then, it is being offered by them as an additional tool for easy collaboration, becoming an integral part of university communication for many of the approximately 2,700 employees in administration and science.

Unlike the most popular platforms on the market, Rocket.Chat offers an unlimited history of messages and files and allows real-time communication for teams to collaborate from anywhere, making it an efficient platform for teams that are working remotely. It also  allows companies to create private groups, send direct messages and create threads inside the channels for real-time communication.

For example, you can create a channel to speak to the team in charge of designing your company’s new product. Inside this channel, you can create a topic to discuss the format, talk exclusively about the distribution and only about future users.