High performance teams lift off here.
Are you ready?
- Unlimited Users
- Social Network Login
- 25.000 Monthly Push Notifications
- Omnichannel Standard
- SLA: Standard
- Online Ticket Creation
- Phone Support (Critical only)
- High Scalability
- Message Audit Panel / Audit Logs
- Unlimited Push Notifications
- LDAP Enhanced Sync
- SLA: Premium
- Engagement Dashboard
- Secured Push Notifications
Have a question? Look here!
Critical Business Impact A critical issue occurring on Rocket.Chat that prevents business operations from occurring or a large number of users are prevented from working with no procedural workaround. Example: data loss or corruption; system crashes; critical functionality not available; large number of users can’t work.
Normal Business Impact An issue causing a partial or non-critical loss of functionality on a production system. A small number of users are affected. Example: some systems functions are not available; small number of users impacted; minor performance problems;
Minimal Business Impact Issue occurring on non-production system or question, comment, feature request, documentation issue or other non-impacting issue. Example: product questions.