High performance teams lift off here.
Are you ready?

Self-Managed
Host your own workplace on-premises or in the cloud
SaaS
Free Trial of Rocket.Chat SaaS for 14 days. No credit card required
Community
Free
For teams that are ready to control and centralize their communication.
Includes
  • Recommended 1k Users
  • Unlimited Message History
  • 10.000 Monthly Push Notifications
  • Omnichannel Basic (Livechat included)
  • LDAP Basic Sync
  • End-to-End Encryption
  • Customizable User Permission
  • Guest Users
Pro
3 USD/USER/MONTH (Billed Annually)
For workforce teams ready to increase productivity through powerful communication with unlimited customization possibilities
Includes all the benefits of Community and:
  • Unlimited Users
  • Social Network Login
  • 25.000 Monthly Push Notifications
  • Omnichannel Standard
  • SLA: Standard
  • Online Ticket Creation
  • Phone Support (Critical only)
Enterprise
Tiered Pricing and Volume Discount
For high-level developers who need simplified scalability and unlimited management with total support for implementation
Includes all the benefits of Pro and:
  • High Scalability
  • Message Audit Panel / Audit Logs
  • Unlimited Push Notifications
  • LDAP Enhanced Sync
  • SLA: Premium
  • Engagement Dashboard
  • Secured Push Notifications
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We offer special rates to people who do good things around the world. Get to know the causes we support!

For more information and to check whether your organization is eligible for a concessionary rate.

Have a question? Look here!

+ Will the price of my existing plan remain the same despite the price update?
Yes, we are committed to ensuring existing customers remain on the same plan they signed up for. Existing plans will be honoured and grandfathered.
+ How long do trials last?
Every plan has a 14-day free trial. We will notify users in advance of when the trial is coming to an end.
+ What is the payment system for my workspace?
Admins can add payment details in their admin panel. To continue with a Self-Managed plan once the trial ends, admins must add their payment details in the admin panel. Accepted payment methods: Visa/Mastercard/American Express/Discover/Diner’s Club credit & debit cards. All plans are billed on a monthly basis. Users on a trial will be billed once their trial is over if they have added their payment details. If your account has correct billing information and has not been closed, your first billing period will begin the day after your trial ends.
+ When can I cancel my plan?
You can cancel your plan at any time and continue to access your workspace for the remainder of your billing month, by emailing support@rocket.chat. If you choose not to stay with us you can request an export of your data.
+ How do I report issues and get support?
+ What is SLA and what are the different levels of issue response times?

Critical Business Impact A critical issue occurring on Rocket.Chat that prevents business operations from occurring or a large number of users are prevented from working with no procedural workaround. Example: data loss or corruption; system crashes; critical functionality not available; large number of users can’t work.

Normal Business Impact An issue causing a partial or non-critical loss of functionality on a production system. A small number of users are affected. Example: some systems functions are not available; small number of users impacted; minor performance problems;

Minimal Business Impact Issue occurring on non-production system or question, comment, feature request, documentation issue or other non-impacting issue. Example: product questions.

+ What reporting do you provide?
You can view a workspace’s total registered users, active users, channels and file storage used.

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